City of Frisco · 22 hours ago
Customer Service Representative - Athletics
Frisco, TX
Full-time
Onsite
Entry Level
$2,801/mo - $3,922/mo
2+ years expCity of Frisco is seeking a Customer Service Representative for the Frisco Athletic Center. This role involves overseeing customer service duties, training staff, and ensuring the facility operates smoothly while providing information and support to members and guests.
Government Administration
Responsibilities
Provides customer service to all facility members, guests and program participants
Trains staff regarding Frisco Athletic Center policies and procedures
Notifies customers of monies due and account renewals, prepares receipts, and follows up with customers as needed
Responds to phone, email and in-person inquiries related to programs, facilities, services and special events. Directs inquires to the appropriate staff member when necessary
Ensures facility and equipment are clean and maintained according to set standards and policy. Troubleshoots equipment issues as needed and monitors inventory
Enforces facility policies and ensures that all safety standards are strictly followed
Provides members and guests with information and demonstrations regarding safe and proper use of the facility and equipment
Opens and closes assigned area according to established policies and procedures
Completes and maintains record-keeping paperwork including incident reports, accident reports, waivers, work orders, repair logs, attendance records, invoices, and schedules
Assists the Management Team with on-boarding and performance evaluations
Assists with program, event and membership marketing activities and outreach
Communicates with vendors and technicians, as needed, to report facility issues and provide recreation programming
Performs CPR, Rescue Breathing and basic first aid as needed
May be required to work extended hours, early mornings, evenings, weekends and some holidays
Attends special events, meetings and trainings as assigned
Reconciles receipts and cash register at end of shift
Answers and transfers phone calls in a timely and professional manner
Maintains and updates supply list for assigned area
Performs other related duties as assigned
Regular and consistent attendance for the assigned work hours is essential
Qualification
Required
Knowledge of customer service practices and procedures
Knowledge of computers and related equipment, hardware and software
Knowledge of professional exercise equipment and maintenance
Knowledge of City policies and procedures
Knowledge of money handling practices and procedures
Skill in oral and written communications
Skill in monitoring departmental health and safety policies and procedures
Skill in resolving customer complaints and concerns
Skill in implementing departmental rule, procedures and objectives
High School Diploma or G.E.D., and two (2) years customer service or cashiering experience
Must possess current CPR and First Aid Certification within three months from date of employment
Must pass a pre-employment drug screen, criminal background check and MVR check
May be required to possess a valid State of Texas Driver's License
Preferred
Experience in related industry preferred
Company
City of Frisco
City of Frisco is a government administration industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Beth Ann Unger, CGCIO
Chief Information Officer
Christine Hassell
Human Resource Business Partner
Recent News
Dallas Morning News
2025-10-31
2025-05-26
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