IT Operations Analyst jobs in United States
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Technologent · 13 hours ago

IT Operations Analyst

positionLas Vegas, NV
timeContract
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. They are looking for an IT Operations Analyst to provide day-to-day application and systems support within a distributed, hybrid IT environment, focusing on managing incident queues and troubleshooting issues across hospitality and gaming operations.

ConsultingData CenterInformation ServicesInformation TechnologySecurity
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Diversity & Inclusion
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H1B Sponsor Likelynote

Responsibilities

Manage and triage incoming incidents and service requests through a ticketing system
Provide first- and second-level support for applications and endpoint devices across on-prem and cloud environments
Troubleshoot product and application issues and document resolution steps and outcomes
Coordinate with vendor partners and internal IT teams to escalate and resolve complex issues
Follow established runbooks and support procedures to ensure consistent service delivery
Maintain clear documentation of incidents, root causes, and resolution actions
Support system validation and testing activities related to upgrades or changes

Qualification

Troubleshooting experienceITSM / ticketing systemsWindows-based systemsCloud-based environmentsCommunication skillsDocumentation skillsCustomer-focused mindset

Required

2–4 years of experience in IT operations, application support, or systems support roles
Hands-on troubleshooting experience with enterprise applications or endpoint devices
Familiarity with ITSM / ticketing systems (e.g., ServiceNow or similar)
Strong communication and documentation skills
Ability to work in a fast-paced, queue-driven support environment

Preferred

Exposure to on-prem and cloud-based environments
Experience working with third-party vendors or support partners
Basic understanding of Windows-based systems or server concepts
Background supporting distributed or multi-site operations

Company

Technologent

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Technologent is a leading provider of enterprise-class technology solutions for Fortune 1000 companies.
dateFounded in 2002
location
Irvine, California, USA
people-size201-500 employees
web-link
https://www.technologent.com/#

H1B Sponsorship

Technologent has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (2)

Funding

Current Stage
Growth Stage

Leadership Team

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Dan Diniakos
Area CTO - Southeast
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Jon Keller
Field CTO - Technologent - East
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Company data provided by crunchbase