Root Inc. · 10 hours ago
Complex Adjuster Trainee
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$46K/yr - $50K/yrRoot Inc. is an innovative insurtech company focused on revolutionizing the car insurance industry through technology. The Complex Adjuster Trainee role offers hands-on experience and structured development to prepare candidates for a career in claims adjusting.
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Responsibilities
Deliver a high-quality claims experience for all policyholders and claimants by managing claims with professionalism and empathy
Verify coverage and assist in determining liability for a range of accident scenarios, under guidance from senior adjusters or claims leadership
Obtain detailed accident statements from drivers, passengers, and witnesses to develop clear liability perspectives
Maintain consistent, prompt, and courteous contact with all involved parties throughout the claim lifecycle
Use time management and organizational skills to proactively manage pending claims, tasks, and correspondence
Coordinate vehicle repairs and assist customers with rental reimbursement processes
Participate in team reviews of claims handling practices to strengthen understanding of policy language and claim best practices
Engage in continuous learning to develop a strong understanding of:
Policy interpretation
Liability assessment and shared negligence scenarios
Court decisions and legislation affecting claims functions
Emerging claims guidelines and industry best practices
Recommend process and product improvements based on observed opportunities
Interact and communicate effectively with customers, peers, vendors, and managers
Support the development of claims documentation and training materials as knowledge grows
Qualification
Required
Bachelor's degree or equivalent work experience
Successful history of time management, multi-tasking, and customer-facing communication
Ability to secure an adjuster insurance license within 90 days of the start date
Strong written and verbal communication skills
Proficient in Microsoft Office Suite and/or Google Suite
High sense of professionalism while remaining empathetic
Curious in nature
Willingness and ability to keep learning
Great attention to detail with high organizational skills
Ability to approach problems with an open mind
Strong decision-making capabilities
Ability to complete other duties as assigned
Company
Root Inc.
Root Inc. is disrupting the archaic, trillion-dollar insurance industry.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Bonakdarpour
Chief Technology Officer
Megan Binkley, CPA
Chief Financial Officer
Recent News
Business Wire
2026-01-15
2025-11-06
Company data provided by crunchbase