Xylem · 18 hours ago
IT Service Delivery Technician II
Canyon Drive, UT
Full-time
Onsite
Mid Level
3+ years expXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. The IT Service Delivery Technician II role involves providing technical support to internal users, managing hardware and software, and ensuring connectivity and security of IT systems.
Professional ServicesSporting GoodsTravel
Responsibilities
Monitor the Help Desk ticketing system and provide timely assistance to customers with incidents, events, problems, requests and projects
Prepare timely documentation of issue resolution
Deploy computers, printers, multifunction devices, scanners, faxes, VoIP phones and mobile devices
Manage all computers, operating systems, and software required by end-user
Ensure connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, faxes and multifunction devices
Manage end user accounts, permissions and access rights in accordance with best-practices regarding privacy, security, and regulatory compliance
Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems with computers, input/output fleet, voice and video equipment. Escalate incidents as necessary
Analyze the performance of the supported devices, identify and report common issues to the appropriate support groups
Work with business partners and other IT support teams to schedule and perform software and hardware improvements, upgrades, reconfigurations, and/or purchases
Provide IT services for end users including visitors within the assigned region
Assist with resolving security related issues
Exchange information and knowledge related to IT services with other members of the support team
Ensure the integrity and security of enterprise data on host computers and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance
Coordinate the implementation of desktop and server systems with other infrastructure and applications teams utilizing industry best practices to meet corporate objectives
Practice network asset management as per documented processes
Support application development teams throughout project lifecycles
Perform other duties and special projects as assigned by the team lead
Qualification
Required
Bachelor's Degree in MIS or Computer Science preferred, or relevant concentration, with 3-5 years of experience; or 3 to 4 years relevant and equivalent business or IT experience
Working technical knowledge of current systems software, protocols, and standards, including Microsoft Intune, Directory Services, Microsoft M365, Windows 10/11, Microsoft Office 365 tools, Cisco Networking, mobile communications, Service Now Ticketing system, etc
Hands-on software and hardware troubleshooting experience
Knowledge of applicable data privacy practices and laws
Experience working within a team-oriented, collaborative environment
Preferred
ITIL knowledge preferred, Certification a plus
A+, Network+, Microsoft, Cisco, or other relevant technical certifications a plus
Benefits
Flexible Time Off (FTO) for salaried positions
Health
Dental
Vision
Investment savings plan
Additional miscellaneous benefits
Company
Xylem
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges.
10001+ employees
H1B Sponsorship
Xylem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Bill Grogan
Senior Vice President and Chief Financial Officer
Matt Latino
VP, Finance and Segment CFO Americas, Applied Water Systems and Measurement & Control Solutions
Recent News
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2025-10-07
2025-10-03
2025-10-02
Company data provided by crunchbase