Fabick Cat · 16 hours ago
Hydrographic Technical Specialist
Fenton, MO
Full-time
Onsite
Mid LevelFabick Cat is the authorized dealer of Caterpillar equipment and has been in business for over 100 years. The Hydrographic Technical Specialist is responsible for customer support and new product installation related to marine technology, assisting the sales team, and providing technical support and training on products.
Construction
Responsibilities
Perform installations, measure-up, calibrations, repairs, and setup of Trimble and Teledyne marine technology products in the office and in the field. Ensure consistency with installation procedures company wide
Order and prepare technology equipment for installation. Assist or lead field installations, calibrations, and service calls as needed. Interact directly with the customers, service supervisors, and sales team to ensure timelines are established and met
Comply with routine reporting requirements. Establish, implement, and maintain necessary reports, records, controls and procedures to assure compliance with company, Teledyne, and Trimble requirements. Document hardware/software problems, equipment preparation, installation, troubleshooting, and onsite usage. Provide feedback and improvements based on customer usage and needs
Assist sales team with technical configurations, pricing, product knowledge, training, and other product support related needs
Prepare training material and instructional guides regarding installation and use of technology systems for internal, external, and OEM use. Perform on-site customer training as needed
Responsible for maintaining good customer relations and continuing to build the company image. Resolve customer complaints as soon as possible. Treat customers fairly, friendly, and courteously. Assures customer contacts are made on a timely basis and in a business-like manner
Help manage sales inventory, repair requests, loaner fleet, and rental kits
Perform other miscellaneous duties as required
Qualification
Required
High School Diploma or equivalent is required
Mechanical, troubleshooting & repair, critical thinking, general people, and customer service skills are required
Comfortable with resolving customer issues and complaints required
Preferred
Associates or Bachelor's degree in related field or equivalent experience preferred
Computer networking skills desired
Knowledge of surveying, Trimble machine control, heavy civil construction, sonar, Teledyne, Trimble Marine, and Rajant desired
Proficiency in Trimble Siteworks, Trimble Earthworks, Trimble Roadworks, Trimble Groundworks, Trimble GCS900, and Trimble SCS900, Trimble Marine Construction, Topcon, Leica or Caterpillar machine control, grade control or site positioning systems (e.g., GPS, total station) is desired
MSHA and Boater Safety certification preferred
Company
Fabick Cat
Fabick Cat is the exclusive dealer of Caterpillar equipment, power systems, parts and service.
Founded in 1917
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Todd Stanley
Chief Operating Officer
Chris Hansen, MBA
Human Resources Business Partner
Recent News
2022-05-05
Company data provided by crunchbase