Regional Transportation Authority of Northeastern Illinois (RTA) · 21 hours ago
Applications Administrator
Chicago, IL
Full-time
Hybrid
Mid Level
$82K/yr - $82K/yr
4+ years expThe Regional Transportation Authority (RTA) is seeking a detail-oriented and experienced Applications Administrator. In this key role, you will ensure the installation, configuration and maintenance of enterprise applications while coordinating with both internal IT and external resources to provide technical support and resolve incidents.
GovernmentRailroadTransportation
Hiring Manager
Rebecca Zamora
Responsibilities
Maintain software applications by coordinating new software release, fixes and updates with technical teams and users
Manage security at the user level including setting up new users, determining and documenting appropriate permissions and approvals
Collaborate with internal system users and business process owners to analyze, develop, implement, and maintain new and improved processes and procedures
Troubleshoot and resolve application and user access issues
Manage data conversions, SQL databases, reporting, and all other technical aspects of the system
Provide support for all interfaces in and out of software applications
Develop technical documentation and coordinate implementation activities
Acts in a manner which is consistent with RTA’s strategic goals and objectives as approved by the Board of Directors, while providing service of the highest level to our customers – both internal and external. Ensures the confidentiality of all information
Performs other related duties as required or assigned that contribute to the effectiveness of the department and the RTA
Qualification
Required
Bachelor's Degree in Computer Science or a related field required
A minimum of four and six years (4-6) experience supporting software applications delivered through a Software-as-a-Service subscription and in a client/server delivery model required
Strong problem-solving methodology and the ability to work with a variety of individuals and diverse populations with minimum supervision
Excellent communication skills with the ability to explain problems and solutions clearly to end-users in non-technical terms and the ability to work calmly and professionally
Must be highly organized, flexible, detail oriented and the ability to work both independently and as a team
Ability to work on multiple projects simultaneously, with strong analytical skills coupled with technical creativity and vision
Must be able to maintain confidentiality
Demonstrated proficiency in Windows Server
Demonstrated proficiency in SQL Server
Demonstrated proficiency in Microsoft 365
Knowledge of software should be sufficient to create applications, install and implement software independently
Basic understanding of business processes, including accounting, procurement, talent human resources
Demonstrated proficiency in utilization of system analysis techniques to define application requirements is required
Preferred
Experience with administering a cloud-based Enterprise Resource Planning (ERP) system is desirable
Experience with Infor CloudSuite ERP solution is a plus
Benefits
Pension plan or 401(k) salary match provided by the RTA at no cost to you
401(k) and/or 457 plan options
Hybrid work environment and flexible work schedules
Transit benefits to support your commute
Twelve paid holidays and one floating holiday
Competitive personal leave package
Parental leave
Medical/Dental/Vision/Life/AD&D Insurance/Pet Insurance
Flexible Spending Account
Tuition reimbursement
Gym membership discount
Public Service Loan Forgiveness (PSLF)
Employee Assistance Program
Company
Regional Transportation Authority of Northeastern Illinois (RTA)
The Regional Transportation Authority (a.k.a. RTA) was created in 1974.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Leanne Redden
Executive Director
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