Included Health · 18 hours ago
Behavioral Health / Substance Use Nurse Care Manager, Adult
United States
Full-time
Remote
Mid, Senior Level
$74K/yr - $103K/yr
5+ years expIncluded Health is a new kind of healthcare company, delivering integrated virtual care and navigation. They are seeking Nurse Care Managers who are passionate about providing holistic care for members, focusing on behavioral health and substance abuse needs while guiding them through complex medical situations.
Health CareHospitalMedicalmHealth
Responsibilities
Deliver coordinated, patient-centered virtual Care Management by telephone or video that improves members' health outcomes
Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals
Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general
Partner with the members' local providers to ensure coordinated care
Provide compassionate, longitudinal follow-up care, building supportive relationships
Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family
Coordinate necessary resources that holistically address members' problems, whether clinical or social
Qualification
Required
Bachelor of Science in Nursing (BSN)
Current CCM required
5+ years of experience in nursing
2+ years experience working in care, case and disease management, preferably in a health plan, health navigator or third party administrator (TPA) environment
2+ years experience working in Behavioral Health and or substance use field
Must reside in a compact NLC state
Active Compact RN license in good standing with the nursing board of their state
Willingness to become (and maintain) licensure in multiple states
Work until 9-6PM PST
Be comfortable discussing several medical conditions and experience with populations across the age ranges
Experience working remotely, and strong competence and ability to use multiple computer/medical record systems
Be empathetic. We work with patients and their families who are going through challenging times. You practice empathy and reassure patients that we are available to help them
Strictly follow security and HIPAA regulations to protect our patients' medical information
Be pleasant, responsive, and willing to work with and learn from our team
A lot of time is spent on the phone with patients and families, and a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and summarize findings is critical
Efficient at writing medical information in easy-to-understand, patient-centric language
Prompt and regular attendance at assigned work location
Capability to remain seated in a stationary position for prolonged periods
Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment
Capability to work with leadership, employees, and members in an appropriate manner
Preferred
Active California Nursing License preferred
Spanish speaking desirable
Benefits
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Company
Included Health
Included Health provides a combination of virtual care, navigation, and communities-based healthcare services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$344MKey Investors
The Carlyle GroupGreylockVenrock
2020-09-09Series E· $175M
2018-05-02Series D· $66M
2017-01-01Series Unknown
Leadership Team
Owen Tripp
Chief Executive Officer
Wade Chambers
CTO & SVP of Engineering
Recent News
2026-01-23
Company data provided by crunchbase