MRI Software · 10 hours ago
Support Analyst
Greater Cleveland
Full-time
Hybrid
New Grad, Entry LevelMRI Software is a company that builds flexible, game-changing real estate software. They are seeking a Client Support Analyst to analyze software issues and provide exceptional client service to their diverse client base.
Information TechnologyProperty ManagementPropTechReal EstateSoftware
Responsibilities
Analyze complex software issues
Engage with our worldwide client base
Provide an incredible client experience
Be the primary point of contact for a broad variety of clients from financial and property management institutions
Assist with a wide range of questions and issues
Listen to and empathize with our clients
Use troubleshooting skills, technical savvy, and creativity to meet their needs
Deliver a consistent, professional experience
Qualification
Required
Previous experience in customer service, technical support experience preferred
Bachelor's degree or equivalent work experience
Client focus and a passion for support
Creative and curious troubleshooter
Strong organization and time management skills
Aptitude for technology
Professional communication skills
Benefits
Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
Invest in our competitive 401k plan and help set you up for your future
Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
Further your professional development and growth with our generous Tuition Reimbursement offerings
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
Company
MRI Software
MRI Software is a provider of innovative real estate software applications and hosted solutions.
Founded in 1971
1001-5000 employees
H1B Sponsorship
MRI Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (4)
2022 (4)
2021 (10)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
Bregal SagemountHarvest PartnersTA Associates
2021-08-18Debt Financing· $15M
2020-01-15Private Equity
2017-05-24Private Equity
Leadership Team
Patrick Ghilani
Chief Executive Officer
Marc DiCapua
Sr. Vice President, Product Innovation
Recent News
2025-12-25
2025-12-17
Company data provided by crunchbase