The State University of New York · 16 hours ago
Director of Enrollment Operations
Albany, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$94K/yr - $105K/yr
3+ years expThe State University of New York is seeking a Director of Enrollment Operations to manage the Enrollment Advisor team and oversee key centralized functions for SUNY System Administration. The role involves providing leadership for efficient processing, ensuring effective communication with students and counselors, and maintaining adherence to various policies related to enrollment management.
Charter SchoolsEducationUniversities
No H1B
Responsibilities
Direct management responsibility for a team of Enrollment Advisors performing critical functions. Ensures unit coverage, schedules, etc
Develop and maintain detailed unit procedures and best practices that support the timely and effective processing of the unit
Oversee the timely response/communication to and from applicants, high school counselors, and System/campus admission offices related to Enrollment functions of the Enrollment Advisor team
Articulates SUNY EOP and Admissions policies and requirements to students, families, and counselors
Respond to various campus and internal requests for information
Oversee the data entry of academic criteria from transcripts and related documents as required. Independently review records elevated for specific criteria and determine logical and consistent solutions. Serve as initial point of contact and expert for this work
Oversee and perform the review of student financial documentation for Educational Opportunity Program (EOP) consideration. Serve as initial point of contact and expert for this work
Oversee and perform phone and email outreach to students and families for outstanding required documentation, which may include scheduling of virtual appointments
Maintain adherence to various SUNY policies (EOP, fees, waivers, etc.)
Maintain adherence to security procedures and controls so that applicant personal information (PII) is protected
Help coordinate related initiative activities within Enrollment Management, OIT (EM) and the Office of Student Success
Collaborate closely with other EM stakeholders on policies, procedures, and technologies. Maintenance, testing, and quality assurance of related processing technologies
Ensure proper maintenance of records and help create necessary reporting structures for unit work
Maintain familiarity with various unit initiatives, including Top 10% Promise, EOP Financial Eligibility Determination, and SUNY Match
Attends professional meetings and conferences as required
Implements solutions to identified problems and directs resources to changing priorities
Oversee the hiring, training, and career development of Enrollment Advisor staff, including potentially both permanent and seasonal employees. Determine proper staffing levels
Participate in research, evaluation, and feedback (both internal and external) of various initiatives and create/implement solutions/enhancements as determined necessary
Qualification
Required
Bachelor's degree, with at least three years of management and supervisory experience in a complex organization
General experience in Enrollment Management, Admissions, and Financial Aid or related areas
Proficient with Microsoft Office Suite - in particular, Outlook, Excel, and Word
Strong written and oral communication skills
Ability and desire to work collaboratively in a team-oriented, high-pressure environment
Ability to be flexible as needs shift through the academic year
Preferred
Supervisory and/or Management experience in a unionized environment
Experience in a high-volume processing operation
Experience in higher education and/or NY State government
Experience with call/contact center or related customer service experience
Experience with data reporting and transition/enhancement of computer systems
Experience with Oracle web-based applications and portals
Ability to analyze the components of a problem and develop logical solutions
Basic federal tax knowledge
Basic knowledge of interpreting public assistance documentation
Ability to be empathetic and express patience with students and families who are trying to gather difficult documentation
Graduate degree
Benefits
NYS health insurance
Free dental and vision coverage
Competitive retirement options
Tuition assistance
Parental leave at full pay
Generous vacation, sick, and holiday time
13 days of paid holidays per year
21 days of vacation
21 days of sick time accrued each year
Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
Company
The State University of New York
The State University of New York is a system of public institutions.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$113.05MKey Investors
Lumina FoundationDasny
2024-07-17Grant· $0.05M
2023-09-13Debt Financing· $113M
Leadership Team
Robert Griffin
Founding Dean
Recent News
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2025-07-22
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