NetSuite · 1 week ago
Senior Director, Operational Excellence
Seattle, WA, United States
Full-time
Onsite
Director/Executive
$162K/yr - $338K/yr
10+ years expNetSuite, a leader in cloud solutions, is seeking a Senior Director of Operational Excellence to oversee the global infrastructure organization. This role focuses on designing operational architecture and ensuring seamless processes to support AI and cloud delivery while driving strategic oversight and governance.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Design and oversee the global "operating system" for the data center organization, ensuring that people, processes, and systems are aligned to accelerate AI and cloud delivery
Act as the lead architect for organizational workflows, identifying and resolving friction points in the handoffs between engineering, supply chain, and site operations
Drive critical oversight and governance for strategic AI/ML GPU cluster deployments, ensuring operational readiness and risk-aware decision-making
Lead a high-impact program management function to drive cross-functional visibility and ensure execution remains within OCI’s capacity and financial guardrails
Bridge the gap between multi-year financial models and operational reality, ensuring the organization has the right headcount and systems to support projected growth
Synthesize complex operational telemetry into actionable insights for C-suite and Executive-level stakeholders, driving consensus on investment and risk
Partner with internal tooling teams to design executive-level telemetry and BI dashboards that track the "health of the machine" across all global regions
Qualification
Required
15+ years of progressive experience in operational excellence, change management, systems architecture, or program management within a hyperscale data center or cloud environment
Proven track record of designing and implementing organizational structures and processes that supported 10x growth in a high-tech or infrastructure-heavy industry
MBA or Master's degree in a quantitative or technical field (e.g., Engineering, Finance, or Operations) from a reputable institution
Deep understanding of the operational complexities of GPU-intensive clusters, including high-density power requirements and the unique networking needs of AI delivery
Mastery in distilling massive organizational datasets into high-impact narratives that drive consensus across fragmented engineering and supply chain teams
Demonstrated ability to act as both a systems architect and a driver of action, establishing the controls necessary to manage an expansive infrastructure portfolio
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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