Universal Technical Resource Services, Inc. (UTRS) · 8 hours ago
Cybersecurity Customer Engagement Professional
Adelphi, Maryland, United States
Full-time
Hybrid
Mid Level
$103K/yr - $108K/yr
4+ years expUniversal Technical Resource Services, Inc. (UTRS) is currently seeking a Cybersecurity Customer Engagement Professional to join our team! This position will support customer service relations for Cyber Security Service Provider operations, ensuring effective service delivery and compliance within the Department of Defense Information Network.
Information TechnologyProfessional ServicesTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the primary point of contact and support for organizations navigating the onboarding process for cybersecurity services, ensuring clear communication and efficient implementation of services
Process technical documents delivered and collaborate closely with engineering and cybersecurity teams to develop technical solutions for subscribers, ensuring seamless integration and effective service delivery
Draft formal agreements and invoices for subscribers, ensuring accuracy, compliance, and clear communication of terms and financial obligations
Continuously evaluate subscriber artifacts, agreements, funding, and services throughout their tenure to ensure ongoing alignment and compliance with organizational standards and objectives
Assist in authoring and editing team documentation including Standard Operating Procedures (SOPs), Tools, Techniques, and Practices (TTPs), support guides, and templates
Qualification
Required
Bachelor's required; with 4 years experience or 8 years of additional relevant experience lieu of degree
Secret clearance required; DoD Top Secret/SCI security clearance preferred
Strong multi-tasking skills and ability to prioritize various tasks and assignments in a dense environment to meet defined and/or undefined deliverables
Proficiency in delivering concise briefs and reports to large groups and senior leaders, with strong communication skills to effectively convey complex cybersecurity concepts
Possess expertise in cloud technology, with a strong understanding of cloud platforms, services, and best practices relevant to cybersecurity
Proficient in Microsoft Office suite, particularly Outlook, to efficiently manage and prioritize high volumes of email communication, ensuring timely responses and effective correspondence management
Familiarity with Army and DoD policies influencing the cybersecurity community, ensuring compliance and alignment with relevant regulations and directives
Utilize project management principles and methodologies (PMI) to effectively plan, execute, and complete tasks, ensuring efficient project delivery and stakeholder satisfaction
Must be able to speak, read, and write fluent English
Must be a US Citizen
Preferred
DoD Top Secret/SCI security clearance preferred
Preferred experience in using Tableau, JIRA, Confluence, and Salesforce
Company
Universal Technical Resource Services, Inc. (UTRS)
Universal Technical Resource Services, Inc.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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