Transdev · 21 hours ago
Customer Service Representative - Call-Center
Portland, OR
Full-time
Onsite
Entry Level
$27.51/hr - $32.01/hr
1+ years expTransdev is a leader in mobility solutions, and they are hiring a Customer Service Representative to serve as a key liaison for their TriMet LIFT paratransit contract. This role involves handling high-volume inbound calls, resolving customer complaints, and coordinating with various departments to provide professional transit service to the community.
MobilePublic TransportationTransportation
No H1B
Responsibilities
Serve as a primary customer contact for TriMet LIFT riders, caregivers, and stakeholders
Perform Reservationist duties while supporting customer service resolution, complaint intake, incident escalation, and coordination with Dispatch, Safety, leadership, and TriMet
Handle high-volume inbound calls professionally, using empathy and approved de-escalation techniques
Book, modify, and cancel trips in compliance with ADA requirements, service policies, and operational guidelines
Receive, document, and resolve customer complaints and service issues; escalate safety, ADA, or high-risk concerns as appropriate
Serve as an initial point of contact for urgent, incident-related, or emergency calls and route information per protocol
Coordinate with TriMet and internal departments to support timely issue resolution
Maintain accurate documentation, data integrity, and confidentiality across all systems
Apply sound judgment, professionalism, and accountability while balancing customer needs with program rules
Comprehensive understanding of policies and procedures
Meet or exceed established performance requirements
Other duties as required
Qualification
Required
High school diploma or GED
Minimum typing speed of 35 WPM
Ability to work rotating shifts, weekends, and holidays
Ability to pass required background screening and maintain confidentiality
Ability to read, comprehend and understand maps and navigational data
Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases, and routes
Ability to communicate clearly and concisely both verbally and in writing including working with individuals with disabilities or other communication challenges
Excellent computer skills and ability to learn advanced computer aided scheduling systems
Basic math, writing, and computer skills
Ability to communicate via telephone with clear speech and a pleasant phone manner
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
Must submit to drug testing and a background check
Must be eligible to work in the U.S
Preferred
One year of customer service, call center, reservations, or transit operations experience preferred
Experience handling escalated or complaint-driven interactions preferred
Bilingual preferred
Benefits
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Company
Transdev
With its complementary geographic footprint, expertise and service offerings, Transdev offers a unique response to public transport needs.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$878.7M2025-04-08Debt Financing· $878.7M
2013-12-12Private Equity
Leadership Team
Mathieu Le Bourhis
CFO US
Lauren Skiver
Chief Operating Officer
Recent News
2025-10-20
Company data provided by crunchbase