AdventHealth · 22 hours ago
IT Service Desk Supervisor
Altamonte Springs, FL
Full-time
Onsite
Mid, Senior Level
$66K/yr - $123K/yr
3+ years expAdventHealth is a community-focused organization that aims to uplift others in body, mind, and spirit. The IT Service Desk Supervisor is responsible for responding to and resolving service requests, documenting support activities, and ensuring compliance with IT service management policies.
Health CareHospitalOnline Portals
Responsibilities
Responds to and resolves service requests and incidents in a timely manner
Documents all support activities and resolutions in the ticketing system
Escalates complex issues to higher-level support teams as needed
Monitors system performance and alerts relevant teams to potential issues
Assists with the setup and configuration of hardware and software
Provides guidance and training to end-users on IT systems and applications
Participates in regular team meetings and contributes to process improvement initiatives
Maintains up-to-date knowledge of IT systems, applications, and best practices
Adheres to IT service management policies and procedures
Ensures compliance with security protocols and data protection regulations
Performs other duties as assigned
Qualification
Required
Possess critical thinking skills and the ability to multi-task
Demonstrates sound judgment, problem solving, decision making, organizational and analytical skills
Must be a customer service focused, self-motivated professional
Ability to be resilient and successfully manage in a fast paced, dynamic contact center environment
Strong interpersonal skills with a positive and enthusiastic attitude
Ability to quickly learn system functionality with little or no documentation
Collaborates with peers, Administrators, Department Managers, analysts and engineers regarding reported issues
Demonstrated pragmatic approach to leadership and customer service
Demonstrates poise in intense or stressful situations
Ability to work well with people of varying levels of technical abilities
Demonstrate excellent oral and written communication skills
Demonstrate proficiency in troubleshooting and diagnosing of computer software and hardware issues
Ability to successfully comprehend and support clinical applications
Possess a high-level knowledge of industry standard service management tools (preferably Service Now)
Associate
Preferred
Bachelor's
3+ years of experience working as a service desk analyst and/or level two support analyst with a solid understanding of IT service desk policies, procedures, and processes
Information Technology Infrastructure Library (ITIL)
Benefits
Medical, Dental, Vision Insurance
Life Insurance
Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits
Company
AdventHealth
AdventHealth is a nonprofit healthcare system providing whole-person care through hospitals, clinics, and virtual services.
501-1000 employees
H1B Sponsorship
AdventHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.25MKey Investors
Florida Blue FoundationKentucky Opioid Abatement Advisory Commission
2025-09-15Grant
2023-10-05Grant· $0.25M
Leadership Team
Clifton Scott
COO Flagler | St. Johns Market
Bela Nand
Chief Medical Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-19
2026-01-15
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