HireBoost · 12 hours ago
Account Manager \/ Client Experience B2B
United States
Full-time
Remote
Mid Level
$2,500/mo - $3,000/mo
4+ years expHireBoost is a performance-driven digital marketing agency focused on delivering transparent, data-backed strategies. They are hiring an Account Manager to serve as the primary point of contact for client communication and relationship management, ensuring clients feel informed and supported throughout their engagement.
Staffing & Recruiting
No H1B
Responsibilities
Act as the main client liaison via email, chat, and phone
Respond within 8 business hours to client questions regarding campaign performance, timelines, deliverables, or general inquiries
Maintain professional, positive communication aligned with company values and service standards
Provide consistent campaign updates, meeting with SEO clients monthly and all other clients biweekly
Lead new client onboarding calls and complete the required onboarding documentation
Schedule Strategy Calls and clearly establish expectations, timelines, and next steps
Schedule and manage recurring monthly or biweekly client meetings
Coordinate campaign timelines and deliverables with internal teams (SEO, PPC, content, design, and development)
Communicate milestones, updates, and adjustments clearly to clients on a monthly or biweekly basis
Gather client feedback and relay insights to internal teams through ClickUp within 8 business hours of client meetings
Participate in internal strategy planning meetings with the Digital Marketing team
Present approved marketing strategies to clients during Strategy Calls in a clear and confident manner
Host monthly or biweekly client check-in calls based on client tier
Conduct WhatConverts audits and review campaign KPIs
Prepare performance data, insights, and outstanding deliverables
Ensure all ClickUp tasks associated with the account are completed on time; address overdue tasks with specialists and escalate when necessary
Send recap emails with action items and discussion notes
Upload call recordings to the client’s Google Drive folder
Create ClickUp tasks for client requests or internal action items within 8 business hours
Audit 100% of WhatConverts data weekly across all website clients
Categorize and score lead quality based on source, intent, and keyword alignment
Identify and flag issues such as spam leads, duplicate submissions, or misrouted calls
Summarize findings with 2–3 actionable insights and recommendations in a client-friendly format
Share insights with internal teams to improve lead quality and campaign performance
Identify client issues quickly and resolve them with urgency, creating ClickUp tasks with appropriate priority
Collaborate with internal teams to troubleshoot campaign-related concerns
Escalate unresolved or sensitive issues to the Client Experience Manager when required
Assist in preparing summaries and insights for client meetings
Maintain detailed records of client interactions, call notes, and action items in ClickUp
Ensure documentation is organized and accessible in ClickUp and CRM tools
Identify at-risk clients using internal SOPs and behavioral or performance indicators
Tag accounts as “at-risk” in ClickUp and notify relevant stakeholders
Collaborate with internal teams to develop tailored Plans of Action (POAs)
Communicate proactively and empathetically with clients to reinforce value and rebuild confidence
Support execution and follow-up to improve retention
Work closely with the Client Experience Manager to improve communication workflows
Share trends in client feedback to enhance service quality and internal processes
Contribute to documentation and process improvements that increase efficiency and retention
Qualification
Required
1–3 years of experience in account management, client support, or customer service (agency or marketing experience preferred)
Strong understanding of SEO, PPC, and website development fundamentals
Excellent written and verbal communication skills with a client-first mindset
Proven ability to manage multiple accounts, deadlines, and priorities simultaneously
Resourceful, proactive problem-solver with strong organizational skills
Experience using CRMs, ClickUp (or similar PM tools), WhatConverts, and Google Workspace
Ability to collaborate effectively in a fast-paced, remote environment
Benefits
Remote from anywhere in LATAM.
Company
HireBoost
For startups & digital companies: Helping you recruit top talent in Latin America and beyond.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase