Customer Service (Ops Support) Specialist - CLAIMCHECK jobs in United States
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Funeral Directors Life · 10 hours ago

Customer Service (Ops Support) Specialist - CLAIMCHECK

positionAbilene, TX
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Funeral Directors Life is a full-service preneed insurance company dedicated to helping funeral directors grow their businesses. The CLAIMCHECK Operations Support Specialist is responsible for managing incoming documentation, entering claims, verifying insurance statuses, and providing updates to customers, all while ensuring accuracy and timeliness in service.

Financial ServicesHealth CareInformation TechnologyInsuranceMarketing

Responsibilities

Communicate and reinforce the mission and vision for DIG and its subsidiaries
Exemplify DIG core values of love, growth, and community
Maintain relationships with customers
Outbound calling to verify insurance policy information
Handle inbound phone calls and email correspondence and record details of these interactions
Review and enter data into software for life insurance claims
Submit claim packets
Utilize provided resources to ensure processes are completed accurately

Qualification

Customer serviceData entryAttention to detailWindows proficiencyCommunication skillsProblem solvingOrganizational skillsTime managementAdaptabilityPositive attitude

Required

High school diploma or equivalent
Ability to handle stress and manage deadlines
Dedication to customer services
Dependability, integrity & compassion
Display a positive attitude
Strong phone and verbal communication skills
Excellent attention to detail and organizational skills
Excellent data entry and typing skills
Ability to set priorities and manage time effectively
Effective problem solving and critical thinking skills
Commitment to company values
Proficient in a Windows based environment, ability to learn company-based software

Benefits

Employer-paid health coverage
401(k) matching
Life insurance
An on-site clinic
A 24-hour fitness center
Free fresh fruit and beverages
A corporate university
Book studies
Many personal growth opportunities for mind, body, and soul

Company

Funeral Directors Life

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Health Insurance Company.
dateFounded in 1981
location
Abilene, Texas, USA
people-size201-500 employees
web-link
http://www.funeraldirectorslife.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Jeff Stewart
Executive Vice President/Chief Marketing Officer
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Terri Bannister
Executive Vice President/Chief Learning Officer, L& D, FDLIC
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Recent News

PR Newswire
AI Handwriting Recognition Award Presented to Funeral Directors Life
2024-12-17
Coverager - Insurance news and insights
Funeral Directors Life approved to sell preneed life insurance in Virginia
2024-10-13
Company data provided by crunchbase