RealPage, Inc. · 18 hours ago
Customer Success Manager II - Remote
United States
Full-time
Remote
Senior Level
$29.52/hr - $50.29/hr
5+ years expRealPage, Inc. is a company focused on customer success, and they are seeking a Customer Success Manager II for their Key Accounts. This role is responsible for the performance, growth, and retention of high-value enterprise customers, driving customer outcomes through strategic planning and consultative partnerships.
Document ManagementPaymentsProperty ManagementPropTechSaaSSoftware
Responsibilities
Develop and execute strategic account plans that translate customer goals and business objectives into actionable initiatives that drive measurable value
Build trusted, long‑term relationships with key stakeholders, including senior executives, to influence adoption, expansion, and multi‑year partnership alignment
Identify, qualify, and drive upsell and cross‑sell opportunities through consultative recommendations and value‑based selling
Analyze customer data, usage trends, and performance benchmarks to uncover insights, risks, and opportunities; partner with Strategy teams to deliver data‑driven recommendations
Lead renewal forecasting, risk mitigation, and commercial conversations to meet and exceed quarterly revenue targets
Serve as a strategic advisor with advanced knowledge of marketing strategies, competitive landscapes, and product differentiation
Collaborate cross‑functionally with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs
Manage escalations with sound judgment, ensuring timely resolution and clear communication across internal and external stakeholders
Maintain accurate, up‑to‑date account information, forecasts, and activity records in Salesforce
Represent the company at customer meetings, industry events, and association conferences as needed (up to 10% travel)
Participate in internal program meetings and contribute insights that support the broader Customer Success organization
Qualification
Required
Minimum 5 years of experience in Customer Success or other revenue‑driving, customer‑facing roles, ideally within a SaaS environment
2+ years of experience generating, qualifying, negotiating, and closing upsell/cross‑sell opportunities
Proficiency with Salesforce or similar CRM platforms
Experience managing a portfolio of ~40 enterprise‑level B2B accounts with complex organizational structures
Proven ability to own renewals and expansions, including forecasting, risk mitigation, and value‑based selling in partnership with Sales
Demonstrated success driving long‑term strategic account plans, including stakeholder mapping, success planning, and roadmap alignment
Strong executive presence with the ability to influence and engage senior leaders across a matrixed organization
Skilled at navigating escalations, objections, and sensitive customer conversations with diplomacy and confidence
5+ years of experience in a SaaS environment with a strong understanding of subscription economics, customer lifecycle, and value realization
Ability to translate technical, operational, and business concepts depending on customer needs and product usage
Advanced understanding of marketing strategies, competitive landscapes, and product differentiation
5+ years of experience partnering with Sales, Product, Marketing, and Customer Support to drive customer outcomes
Ability to influence without authority and work effectively in a cross‑matrixed environment, including virtual collaboration
Ability to analyze customer data, usage patterns, and business metrics to identify risks, opportunities, and expansion potential
Comfortable using CRM tools (Salesforce) and customer success platforms to manage workflows, forecast renewals, and track account health
Excellent written, verbal, and interpersonal communication skills, including the ability to present to executive audiences
Strong relationship‑building skills with the ability to become a trusted advisor to customers and internal stakeholders
Strong organizational and time‑management skills with the ability to prioritize a high‑volume, high‑touch book of business
Detail‑oriented, self‑motivated, and proactive with consistent follow‑through
Willingness to attend industry events, trade shows, and association meetings (including evenings/weekends as needed)
Preferred
Bachelors or Masters degree preferred
Industry certifications (e.g., NARPM, CAI) highly desired
Benefits
Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.
Company
RealPage, Inc.
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$105.04MKey Investors
Camden PartnersApax Partners
2022-01-13Post Ipo Equity· $18.64M
2020-12-21Acquired
2011-09-15Post Ipo Equity· $6.87M
Leadership Team
Dirk Wakeham
Chief Executive Officer
Steve Winn
Chairman of the Board, President & CEO
Recent News
2026-01-16
bloomberglaw.com
2026-01-16
2026-01-11
Company data provided by crunchbase