Exostar · 8 hours ago
Customer Success Manager (Life Sciences)
Herndon, Virginia, United States
Full-time
Hybrid
Senior Level
5+ years expExostar is a company that provides cloud-based platforms for highly regulated industries. The Customer Success Manager (CSM) will partner closely with customers to ensure they realize maximum value from Exostar's platform and help operationalize products within their business.
CollaborationIdentity ManagementInformation TechnologyRisk Management
Responsibilities
Partner with assigned customer accounts to ensure they achieve value from Exostar solutions—supporting renewal and expansion opportunities
Develop and maintain a deep understanding of customers’ operational processes to guide usage of Exostar products and identify expansion opportunities
Manage, prioritize, and drive resolution of open customer items by coordinating with internal Exostar stakeholders, providing proactive updates throughout
Lead regular operational reviews with customers, discussing support tickets, case metrics, and ongoing performance
Collaborate with services delivery teams to ensure successful execution of service engagements and extended support contracts for assigned accounts
Mentor and train junior Customer Success team members as needed
Support the development and implementation of systems and tools that provide performance metrics and insights into Customer Success effectiveness
Qualification
Required
5+ years of experience in Customer Success or similar customer-facing role
Experience supporting customers in regulated industries (Life Sciences, Healthcare, Pharma)
Proven experience managing and closing renewal portfolios of $3M+ annually
Demonstrated experience generating and closing $250K+ expansion opportunities
Strong problem-solving mindset with a commitment to seeing issues through to resolution
Passion for helping customers achieve success
Strong executive presence and ability to engage customers at all levels
Ability to influence through persuasion, negotiation, and consensus building
Exceptional attention to detail
Preferred
Experience with Life Sciences Clinical Trial Operations a plus
Direct experience with IAM SaaS solutions
Experience supporting customers in GxP-regulated life sciences environments (e.g., GCP, GMP, GLP), including collaborating with customer stakeholders on compliance considerations, validation expectations, and best practices for operating SaaS solutions in regulated settings
Benefits
Employee development: we promote internally and provide training and educational assistance
A fun, engaged workplace, with social and community-building events
Comprehensive benefits and flexible time off plans
Company
Exostar
Exostar is a leader in secure cloud-based solutions that improve collaboration,
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$15MKey Investors
Merck Global Health Innovation Fund
2023-09-26Acquired
2015-10-30Series Unknown· $15M
Leadership Team
Rick Simpson
Chief Financial Officer
Derrick Reig
Chief Revenue Officer
Recent News
Company data provided by crunchbase