GM Financial · 20 hours ago
VP IT Delivery and Deployment - Servicing Platform
Detroit, MI
Full-time
Hybrid
Mid, Senior Level
7+ years expGM Financial is transforming the auto finance industry through tech modernization and a strong company culture. The VP IT Delivery and Deployment will lead the Servicing Platform, ensuring alignment with business objectives and overseeing the delivery of innovative solutions while managing global teams.
Finance
Responsibilities
Provide direct leadership to systems & sustain manager, solution architects
Own the end-to-end delivery, life cycle, performance, and continuous improvement of the platform
Partner with IT Shared Services Leadership (Architecture, Infrastructure, Data Management and Cybersecurity) to ensure that platform, project goals, and priorities are established and understood
Ensure project-resourcing needs from ‘Discovery to Sustain’ are clearly defined, addressed and understood by all participating parties
Successfully deliver complex, multi-project programs through effective management and governance techniques
Participate in and influence the development and maintenance of architectural standards and IT policies companywide
Serve as mentor to Platform Engineers and other team members, where needed
Provide effective communications with all key program and project stakeholders throughout the company, regardless of roles
Build and sustain a ‘customer-centric’ team that supports business leader’s vision for new business capabilities
Ensure overall line management responsibilities are understood and being properly executed by system managers
Actively participates in the PMO governance and business-lead steering commitment routines
Frequently interact with application business sponsors, product managers/business project owners to ensure that major risks and issues are well understood and managed appropriately; this includes, but is not limited to, maintaining responsibility for hosting and/or participating in all relevant project governance forums
Ensure coaching, motivation and development practices for all team members is in place
Maintain overall responsibility and accountability for the deliveries, cost, schedule, and quality of all projects in their respective department
Ensure accurate reports to executive management regarding progress, issues, risks, and conflict are produced and distributed in a timely manner
Ensure team maintains up-to-date knowledge of existing Platform
Responsible for supplier management functions; inclusive of contracting and supervising, where applicable, vendor resources
Develop and maintain positive relationships with functional business partners and Business Application / Product Owners
Possess a thorough understanding of technical concepts required for specialized fields
Use appropriate knowledge, creativity and company practices and priorities to obtain solutions to complex problems
Ensure that preventative and scheduled maintenance activities are conducted in a timely and efficient manner
Ensure that system uptime is in accordance with service level objectives
Ensure systems remain compliant with all policies and procedures
Participate and support all relevant audit activities; ensure timely development and implementation of action plans to remediate SOX and Non-SOX-related deficiencies
Qualification
Required
Firsthand experience being a fully functional member of an application development team, Platform Engineering and Operations
Previous experience as an IT Project Manager, Product Manager, or Platform Leader with responsibilities of implementing large-scale, high complexity systems
Previous experience leading a global team of technical resources
Detailed knowledge of development methodologies (i.e., waterfall, AGILE) and project management tools
Experience managing remote resources, vendors, and developers
Thorough understanding of program financials and budgeting
Excellent leadership and employee development skills
Ability to oversee multiple large and complex IT projects involving multiple vendors and stakeholders in diverse geographical locations
Outstanding written and verbal communication skills
Ability to communicate ideas in both technical and user-friendly language
Outstanding customer relationship management skills and strong customer service focus
Ability to thoroughly understand the business issues surrounding each project
Superior problem-solving skills
Ability to operate with the utmost integrity and consistently display a positive attitude to work and the various challenges encountered in a program environment
Highly self-motivated and directed, with an attention to detail
Able to prioritize and execute tasks
Ability to create and nurture collaborative work environments
Ability to approach problems with an open mind, use existing information and resources
Ability to think strategically and make collaborative decisions
Think positively when faced with obstacles, build on others' ideas, and think logically and intuitively
Ability to communicate with executive-level stakeholders and communicate quickly, clearly, concisely, appropriately, and intelligently
Strong analytical skills
Advanced knowledge writing system and user specifications/documentation
Advanced knowledge of software design and modeling, and associated tools, such as Agile, SCRUM, DevOps, Platform Engineering, SRE
Advanced knowledge of current application design patterns (e.g. SOA, etc.)
7+ years implementing and supporting technology solutions in a leadership role required
15+ years IT delivery experience; serving in roles such as administrator, developer, analyst, project manager, program manager, Platform Owner
Bachelor's Degree in relevant area of study or equivalent work experience required
Preferred
Master's Degree preferred
Benefits
401K matching
Bonding leave for new parents (12 weeks, 100% paid)
Tuition assistance
Training
GM employee auto discount
Community service pay
Nine company holidays
Company
GM Financial
GM Financial is the captive finance company and a wholly-owned subsidiary of General Motors Company.
5001-10000 employees
H1B Sponsorship
GM Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (91)
2023 (86)
2022 (81)
2021 (55)
2020 (50)
Funding
Current Stage
Late StageTotal Funding
unknown2010-09-29Acquired
Leadership Team
Katie DeGraaf
Senior Vice President, OnStar Insurance, Product & Telematics
Ross Reichardt
Chief of Staff; General Motors Insurance
Recent News
2025-11-12
2025-11-04
2025-10-10
Company data provided by crunchbase