GMM Pfaudler · 14 hours ago
IT Support Specialist
Rochester, NY, Rochester, NY, US
Full-time
Onsite
Senior Level
$60K/yr - $72K/yr
5+ years expGMM Pfaudler US Inc is a leading supplier of highly engineered glass-lined critical equipment and process systems for global energy, chemical and industrial markets. They are seeking an IT Support Specialist to provide user support, maintain PC assets, and assist with various technical issues.
Mechanical Or Industrial Engineering
Responsibilities
User & Helpdesk support
Provide day-to-day assistance to the user community answering questions, providing hardware & software support training and resolving individual issues
Provide user support for Microsoft Office 365
Provide user support to shared network resources
Assist with individual software installation & setup
Maintain user onboarding and separation processes for account maintenance
Work within the Helpdesk ticket system to address and correct hardware & software break/fix events
Maintain PC assets for performance, security, stability and software updates
Track all PC assets via internal tracking application
Maintain operation of networked and individual printing devices including supplies and repair via external services
Manage print server functionality
Provide user support to shared network devices
Where applicable, provide mobile device support for smart phones & tablets
Assist users with setup and operation of devices
Qualification
Required
Knowledge of Microsoft Windows PC operating systems
Knowledge of Microsoft Active Directory Domain services
Knowledge of IP V4 & IP V6 ethernet networking principles with a basic understanding of switching and routing
Knowledge of Microsoft Office 365 product portfolio
Excellent customer service abilities and proficient in soft skills such as: verbal, interpersonal, listening, time management, analytical & problem solving and professionalism
Preferred
IT related degree or job experience with professional certification preferred
Minimum 5 years full-time with manufacturing or IT services organization preferred
Benefits
Medical, Dental, Vision, Life Insurance and Disability coverage
401(k) Plan with employer match and safe harbor contribution
Vacation
Holidays
Tuition Reimbursement
Professional development opportunities
Company
GMM Pfaudler
GMM Pfaudler delivers corrosion-resistant technologies, systems and services across the world and continues to remain the preferred choice by consistently providing its customers in the chemical and pharmaceutical industries with innovative and cost-effective solutions.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Hindu Business Line
2025-08-26
2025-08-07
2025-07-04
Company data provided by crunchbase