The Dollywood Company · 15 hours ago
Merchandise Team Member - Dollywood's Theme Park - Full Time Seasonal
Pigeon Forge, TN
Full-time
Onsite
New Grad, Entry LevelThe Dollywood Company is dedicated to creating memorable experiences at Dollywood Parks & Resorts. They are seeking a Merchandise Team Member who will provide excellent customer service, assist in merchandise sales, and uphold the company's values and mission. The role involves training new hires, managing inventory, and ensuring guest satisfaction.
Amusement Park and ArcadeHospitalityResorts
Responsibilities
Must have proficient knowledge of all products/services available for sale to our guests
Must be able to perform to standard Merchandise Selling Skills and guest interactions
Assists in the training and development of all new hires or hosts new to that location
Operates cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
Hosts must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
Assists in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
Represents Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experience
Accommodates changes in work assignments and locations
Gets along with guests and co-workers while exhibiting a positive and personable disposition
Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
Follows all Merchandise Operational Policies and Procedures effectively
Hosts ensure they are to date on all company and divisional communications through communication boards and binders
Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values
Protects the privacy and security of guests and coworkers, including PCI compliance
Qualification
Required
Must have proficient knowledge of all products/services available for sale to our guests
Must be able to perform to standard Merchandise Selling Skills and guest interactions
Assists in the training and development of all new hires or hosts new to that location
Operates cash register/POS system in an efficient manner not to impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
Hosts must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
Assists in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
Represents Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experience
Accommodates changes in work assignments and locations
Gets along with guests and co-workers while exhibiting a positive and personable disposition
Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
Follows all Merchandise Operational Policies and Procedures effectively
Hosts ensure they are to date on all company and divisional communications through communication boards and binders
Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values
Protects the privacy and security of guests and coworkers, including PCI compliance
Understand basic calculator and cash register/POS system
Comprehend instructions and retain information
Must be 16 years of age or older
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a 'team' work environment by cooperating and helping co-workers
Must adapt to changes easily
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood's core values through the lens of dignity and respect
Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be productive in a fast-paced environment
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to operate/drive a company vehicle with valid driver's license
Able to add, subtract, multiply and divide with accuracy
Able to lift up to 50lbs
Able to communicate effectively with guests and Hosts using approved methods of communication
Able to tolerate temperatures of 0 to 140 degrees
Able to work outdoors
Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system
Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork
Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests' problems effectively (i.e., returns, refunds, and exchanges)
Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume
Ability to use color and depth perception in order to arrange displays and to locate merchandise
Ability to tolerate noise and stress to accommodate waiting on large numbers of customers
Ability to withstand temperature ranges from 32 to 95 degrees and various climatic conditions (i.e., humidity/wetness, dryness/sunlight) due to lack of temperature-controlled shops and location of outdoor carts
Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area
Able to communicate effectively with Guests and Hosts using approved methods of communication
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to perform other duties as assigned
Preferred
Prior cash handling experience preferred
Prior sales experience preferred
Company
The Dollywood Company
Dollywood is world's best theme park, delivering a world class experience where families can make memories and will cherish forever.
Founded in 1985
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shylo Ewing
Human Resources Business Partner
Recent News
2025-08-06
2025-05-17
Company data provided by crunchbase