Reliable Automatic Sprinkler Co., Inc. · 12 hours ago
Bilingual Customer Service Representative
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expReliable Automatic Sprinkler Co., Inc. is a family-oriented private company that values hard work, integrity, and teamwork. They are seeking a Bilingual Customer Service Representative to provide effective customer service for all internal and external customers, primarily communicating in Spanish and handling customer orders and inquiries.
AutomotiveBuilding MaterialManufacturing
Responsibilities
Responsible for communicating in Spanish with customers via phone, email, fax, etc
Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
Processes customer orders, changes, and returns
Resolves customer complaints by investigating problems, developing solutions, and making recommendations
Works closely with the Operations Supervisor as directed
Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
Provides timely feedback regarding service failures or customer concerns
Works closely with Sales Representatives on quotes, status of orders etc
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Performs other duties as directed
Qualification
Required
Must be Bilingual in English and Spanish
2 + years of Customer Service experience in the manufacturing or construction industry
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possesses strong commitment to team environment while working well with others
Works systematically and logically to resolve problems
Proficiency in communicating in the Spanish Language (Oral and Written)
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software
Benefits
Medical, Dental, Vision and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance is provided for you 1st of the month after 90 days of employment
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday!
Company
Reliable Automatic Sprinkler Co., Inc.
The Reliable Automatic Sprinkler Co. Inc., founded in 1920, is a global manufacturer and distributor of fire protection products.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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