Information Consulting Services · 20 hours ago
Office Manager / Lead
Allentown, PA
Full-time
Onsite
Mid, Senior Level
3+ years expInformation Consulting Services is seeking a polished, customer-focused professional for a leadership role in a luxury medical spa environment. The Office Lead / Manager will oversee daily operations, ensure exceptional service quality, and manage a team to uphold brand standards of excellence.
ConsultingInformation ServicesInformation TechnologyRecruitingStaffing Agency
Responsibilities
Oversee daily spa operations with a focus on efficiency, service quality, and team performance
Lead front desk operations (checking clients in/out, managing patient records, and answering phones) to ensure a seamless guest experience
Deliver and reinforce "white-glove" service, ensuring every client feels prioritized and valued
Drive profitability by monitoring KPIs, optimizing schedules, and reducing operational inefficiencies
Provide calm, consistent leadership; keep the team aligned, motivated, and accountable to brand standards
Communicate clearly and consistently with senior leadership regarding all aspects of operations
Qualification
Required
Bachelor's degree preferred
3+ years in a leadership role (supervisory or managerial) within a medical spa, luxury retail, hospitality, or a similar high-touch environment
Proficiency with Microsoft Office; experience with EMR (Electronic Medical Record) or practice management systems is a plus
Benefits
Medical, Dental, and Vision insurance
401(k) & Retirement plan
Paid Time Off (PTO) & Paid Holidays
Generous employee discounts
Company
Information Consulting Services
Information Consulting Services (ICS) provides IT staffing services to clients across North America.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bill Ciemny
President and CEO
Company data provided by crunchbase