Technologent · 14 hours ago
Senior IT Operations Analyst
Las Vegas, NV
Full-time
Onsite
Senior Level
6+ years expTechnologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. They are seeking a Senior IT Operations Analyst to provide advanced systems and application support, lead upgrade efforts, and manage incident resolutions in a hybrid IT environment.
ConsultingData CenterInformation ServicesInformation TechnologySecurity
Responsibilities
Lead and manage complex incident resolution and escalation efforts across applications, systems, and infrastructure
Perform advanced troubleshooting on Windows Server environments and backend systems
Support and lead system and application upgrades, patches, and change activities
Analyze data and logs, including basic SQL queries, to support root cause analysis and issue resolution
Coordinate closely with vendor partners and internal IT teams to drive timely, high-quality resolutions
Maintain ownership of high-priority incidents, including communication, status reporting, and post-incident reviews
Develop and refine runbooks, support documentation, and operational best practices
Provide guidance and mentoring to junior analysts as needed
Qualification
Required
4–5 years of experience in IT operations, systems support, or Tier 3 application support roles
Strong experience troubleshooting Windows Server environments
Working knowledge of SQL for data validation, troubleshooting, or backend support
Experience managing escalations and leading incident resolution efforts
Familiarity with ITSM / ticketing systems (e.g., ServiceNow or similar)
Excellent communication and stakeholder coordination skills
Preferred
Experience supporting hybrid environments (on-prem and cloud)
Background working with third-party vendors or managed service providers
Experience supporting upgrades, migrations, or platform modernization efforts
Familiarity with distributed or multi-site operational environments (e.g., hospitality, retail, or gaming)
Company
Technologent
Technologent is a leading provider of enterprise-class technology solutions for Fortune 1000 companies.
201-500 employees
H1B Sponsorship
Technologent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Dan Diniakos
Area CTO - Southeast
Jon Keller
Field CTO - Technologent - East
Recent News
2025-09-09
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2025-08-19
2025-03-04
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