Oscar Health · 8 hours ago
Manager, Member Experience Strategy
New York, NY
Full-time
Hybrid
Mid Level
$118K/yr - $154K/yr
4+ years expOscar Health is a health insurance company focused on enhancing member experiences through technology. The Manager, Member Experience Strategy will lead cross-functional initiatives to improve member satisfaction by applying strategic thinking and data analysis, while collaborating with various stakeholders.
Health CareHealth InsuranceInsuranceInsurTech
Responsibilities
Lead the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion
Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics and assisting in development of departmental metrics and implementation of mitigation strategies
Monitor and reports out on key implementation, project, and departmental metrics
Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communication, and program strategies for successful change management and risk mitigation initiatives
May oversee team members directly and mentor team members and promotes colleagues' growth and professional development
Compliance with all applicable laws and regulations
Other duties as assigned
Qualification
Required
4+ years of experience in business operations, strategy, or consulting
3+ years of experience in delivering projects / programs
1+ years of experience working in SQL
Experience using data and metrics to drive improvements in programs
Experience executing enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
Preferred
Experience / background in a fast-paced operations environment
Master's Degree
Healthcare experience (health insurance, provider, or healthcare consulting)
Benefits
Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance
Paid wellness time and reimbursements
Company
Oscar Health
Oscar is a health insurance company that offers individual and family plans, medicare advantages, and small group products.
1001-5000 employees
H1B Sponsorship
Oscar Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (24)
2023 (22)
2022 (36)
2021 (13)
Funding
Current Stage
Public CompanyTotal Funding
$1.99BKey Investors
Tiger Global ManagementAlphabetFounders Fund
2025-09-16Post Ipo Debt· $355M
2021-03-03IPO
2020-12-17Private Equity· $140M
Leadership Team
Mark Bertolini
Chief Executive Officer
Steven B. Kelmar
Executive Vice President & COS
Recent News
2026-01-17
2026-01-16
2026-01-16
Company data provided by crunchbase