Maximus · 10 hours ago
Quality Manager
Nashville, TN
Full-time
Onsite
Mid, Senior Level
$55K/yr - $85K/yr
5+ years expMaximus is a company focused on providing quality assurance services to law enforcement agencies. The Quality Manager will oversee the QA team, ensuring that agents meet quality standards and managing workflows and performance trends. This role involves collaborating with various teams to identify performance gaps and improve processes for high-quality service delivery.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Oversee the day-to-day functions of the Quality Assurance (QA) department
Manage an effective quality assurance program that monitors and resolves issues before they become problems
Supervise the development and regular update of policies and procedures
Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers
Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements
Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures
Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution
Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department
Qualification
Required
Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience
Ability to work onsite in Nashville, TN required
Must have the ability to pass a federal background check
Because the center operates 24/7, the Quality Manager must be able to support a team working across multiple shifts—including evenings, weekends, and holidays
Preferred
Call center knowledge and experience preferred
Experience using Success KPI preferred
Benefits
Health insurance coverage
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase