UMass Memorial Health · 8 hours ago
Sr Apps/Systems Analyst - ERP
Worcester, MA
Full-time
Onsite
Mid, Senior Level
$68K/yr - $123K/yr
3+ years expUMass Memorial Health is a premier health system of Central Massachusetts, dedicated to exceptional patient care and academic excellence. They are seeking a Sr Apps/Systems Analyst - ERP to collaborate with operational stakeholders, manage application software selection and implementation, and provide support for enterprise platforms. The role includes responsibilities in project leadership, stakeholder engagement, product evaluation, troubleshooting, documentation, and mentorship.
DiabetesEducationHealth CareHospitalMedicalPersonal Health
Responsibilities
Proactively identifies barriers to completing work and escalates issues with proposed solutions
Attends all required meetings, assume accountability for assigned follow-ups and practice closed loop communication
Participates as workstream lead on cross-functional projects, ensure tasks are completed within scope and project management guidelines
Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources
Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application-related questions
Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features
Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions
Facilitates application upgrade processes, including recommending new functionalities to operational caregivers
Tests new features and functionalities and develop Job Aids for customer support and training
Investigates application and system configuration issues to develop and implement effective system fixes
Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts
Independently troubleshoots application components within server configurations, including system services and interface jobs, and engage other teams as necessary
Effectively participates in critical incident response and escalates appropriately as needed
Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features
Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams
Builds relationships with third-party vendors to maintain vendor software
Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles
Partners with the training team to create end-user training materials
Mentors less experienced team members, providing guidance and support for their development
Actively learns and applies new skills to improve support for customers and coworkers
Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends
Actively participates in professional development programs defined by department
Demonstrates high adaptability to dynamic responsibilities and evolving project requirements
Must be able to work off hours as needed and participate in an on-call rotation
Qualification
Required
High school diploma or GED
Epic/Workday/Application certification(s) or ability to achieve, as required by department
3 years experience with enterprise platforms (EHRs/ITSM/ERPs)
Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused
Able to act independently with minimal oversight
Able to serve as a mentor to less experienced team members
Able to lead meetings and effectively communicate with all users at all levels of the organization
Preferred
Healthcare experience
Benefits
Signing bonus available
Company
UMass Memorial Health
UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts.
10001+ employees
H1B Sponsorship
UMass Memorial Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$4.7MKey Investors
Federal Emergency Management Agency
2022-12-01Grant· $4.7M
Leadership Team
Victoria L. McCandless
Senior Vice President, Chief of Staff, System CEO Communications Officer
Sergio Melgar
EVP & CFO
Recent News
2025-11-12
Company data provided by crunchbase