St. Charles Youth & Family Services · 19 hours ago
Program Manager-24 Hour Care (1st Shift)
84th, Milwaukee, WI, US
Full-time
Onsite
Entry, Mid Level
$65K/yr - $68K/yr
2+ years expSt. Charles Youth & Family Services is dedicated to supporting at-risk youth and their families. The Program Manager will oversee programming for clients, ensuring fiscal viability, quality of services, and compliance with licensing standards, while also managing program staff recruitment and development.
EducationEmploymentFamilyNon ProfitTraining
Responsibilities
Ensures fiscal viability of programs/services
Ensures Integrity and quality of programs and services to clients through quality improvement, accreditation, licensing and internal monitoring processes
Ensures the quality of staffing to perform duties through proactive and equitable recruitment, screening, hiring, evaluation, training and discipline practices
Ensures for adequate staffing ratios to meet licensing and contractual compliance
Ensures equitable treatment of staff through consistent application of Agency human resource processes
Ensures mitigation of risk through risk management analysis and corrective action initiatives
Monitors and continuously improves program services resulting in increased program performance, client satisfaction and achievement of contracted and agency-established program outcomes
Plans, implements, monitors and evaluates program initiatives that support the agency mission and vision
Ensures accurate and timely dissemination of information to program staff
Cultivates and maintains relationship with community/contractual partners
Actively seeks and obtains program growth opportunities
Participates in agency-wide committees
Compiles and reports in a timely and accurate manner program statistics at designated intervals
Conducts weekly meetings with program staff
Evaluates and mediates clients concerns and complaints
Serves as a member of agency management team
Supports the goals, mission and vision of the agency and actively works to implement agency strategic planning
Attends training and meetings as required
Other duties as assigned
Qualification
Required
Bachelor's Degree in related field required
Two years' experience with At Risk Youth
Working knowledge of computer applications
Knowledge of licensing, accreditation or legal program requirements
Proficient in verbal and written communication
Knowledge of financial concepts (budgeting, income/loss, etc.) and ability to develop and monitor budget
Ability to display cultural competence and sensitivity to the populations we service by responding respectfully and effectively to people of all cultures, socioeconomic characteristics, languages, classes, races, ethnic backgrounds, religions, and other diversity factors
Ability to respond to program and agency concerns on a 24-hour basis
Valid Wisconsin driver's license and liability insurance
Ability to use vehicle for work related duties according to the agency's insurance liability standards
Preferred
Masters Preferred
Company
St. Charles Youth & Family Services
St. Charles Youth and Family Services is a non-profit company that provides youth with jobs, skill development, and preventive services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Umhoefer
Chief Financial Officer
Company data provided by crunchbase