Davis Polk & Wardwell LLP · 19 hours ago
Manager, Knowledge Management
New York, United States
Full-time
Onsite
Senior Level
$200K/yr - $220K/yr
5+ years expDavis Polk & Wardwell LLP is an elite global law firm with world-class practices across the board. The Knowledge Management Manager plays a critical leadership role in advancing the firm’s knowledge infrastructure and systems, overseeing the intranet and wiki team while ensuring the accessibility and continual improvement of knowledge assets.
AdviceConsultingLegalProfessional Services
Responsibilities
Manage and develop a team supporting the firm’s intranet and wiki, fostering engagement, accountability, and high performance
Provide coaching, feedback, and professional development support to team members
Foster a collaborative, accountable, and high-performing team environment
Oversee the day-to-day administration, maintenance, and optimization of the firm’s intranet and wiki platforms
Ensure that user permissions, security protocols, and system updates are managed appropriately
Serve as the escalation contact for practice groups and business services departments regarding their intranet and wiki content needs
Develop, implement, and enforce best practices for the organization, categorization, and lifecycle management of intranet and wiki content to ensure accuracy, relevance, and compliance with firm standards
Monitor platform usage and analytics to inform ongoing improvements and training needs
Provide product oversight for the firm’s enterprise search tool, ensuring high-quality search experiences and effective retrieval of information
Collaborate with system engineers to address system updates, bug testing, and technical troubleshooting
Continuously evaluate search relevance and user experience, recommending improvements and coordinating implementation
Serve as the liaison between the Knowledge & Innovation team and engineering teams for DMS updates and changes affecting attorneys
Communicate system changes, coordinate testing, and facilitate resolution of any issues impacting knowledge workflows
Monitor technology trends and best practices in legal knowledge management to recommend enhancements and support innovation
Develop and refine workflows and policies to support efficient knowledge sharing and utilization across the firm
Ensure compliance with firm policies, data security, and confidentiality standards
Support special projects and initiatives as assigned by the Director of Knowledge Management & Innovation
Qualification
Required
Ability to exercise sound judgment and maintain confidentiality when handling sensitive information
Highly developed analytical and critical thinking capabilities
Ability to manage and motivate collaborative, high-performing teams in a professional services environment
Comfort engaging with complex, non-routine problems that lack established playbooks
Ability to translate complex project requirements into actionable steps
Excellent written and oral communication skills
Demonstrated ability to work directly with legal and business services stakeholders with little or no supervision
Ability to manage competing deadlines and know when to escalate issues or decisions
High attention to detail, organization, and commitment to quality
Flexibility to work overtime as required
Minimum of 5 years' experience in a knowledge management role within a law firm or professional services environment
Demonstrated experience leading and managing professional staff, including mentoring, performance management, and workload oversight
Experience assisting knowledge management teams with intranet, wiki, or enterprise search systems
Familiarity with document management systems (DMS); experience with iManage strongly preferred
Preferred
Juris Doctor (JD) or foreign equivalent preferred
Experience working in a law firm knowledge management, innovation, or risk/compliance function, preferred
Benefits
Competitive salary and comprehensive benefits package
Company
Davis Polk & Wardwell LLP
Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tenley Laserson Chepiga
Chief Operating Officer
Alan Denenberg
Partner
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