Apple · 5 hours ago
Applications Support Manager, Retail Engineering
Austin, Texas, United States
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expApple is a company that revolutionizes entire industries through innovation and diversity. They are seeking an Applications Support Manager to lead a team of support engineers, drive issue resolution, and enhance the support processes for their eCommerce platform, ensuring a magical shopping experience for customers.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Manage and grow the operations of a 24x365 global team that supports our eCommerce platform - Apple Online Store and its users
Actively engage and drive resolution for critical system issues, coordinate with key stakeholders and other support teams in high-pressure situations to enable quick service restoration
Host recurring reviews with engineering and business partners to share RCA details, conduct gap analysis, define action items, and assign DRIs
Promote a growth mindset to identify opportunities for automation, optimization, and improvements in support efficiency and efficacy
Qualification
Required
10+ years of experience in IT operations, support, SRE, and/or security
5+ years of experience as a technical lead or as a manager
Bachelor's degree or higher in CS or in a STEM field
Experience with one or more - Splunk, monitoring tools, APM & observability platform
Exposure to Incident and Problem Management processes
Coding knowledge in Java, Scala, and frameworks related to Java
Experience with a NoSQL platform, preferably Solr or Cassandra
Working experience on cloud infra, like AWS
Preferred
Experience with an eCommerce or a customer-facing platform as a developer, SRE/support engineer, or as a user
Good knowledge of RDBMS, PL/SQL
Excellent strategic and analytical skills, with the ability to see the big picture while working in a fast-paced, multifaceted environment
Organized, detail-oriented, with the ability to multitask, prioritize work, and manage time efficiently
Excellent communication skills and the ability to communicate complex technical issues in simple language
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase