Shane Co. · 8 hours ago
Assistant Operations Manager
US-GA-Alpharetta
Full-time
Onsite
Entry, Mid Level
$27/hr - $32/hr
1+ years expShane Co. is a family-owned jewelry business that has been serving customers for four generations. The Assistant Operations Manager is responsible for supporting the Operations Manager in delivering excellent customer service, driving sales growth, and managing store operations and staff development.
E-CommerceFashionInformation Technology
No H1B
Responsibilities
Being knowledgeable about all functions of the Shop, Customer Service Department, and Sales Operations
Assisting in onboarding all new employees, including the administration of new hire paperwork, training, and development
Supporting the Operations Manager by working with the Facilities Department to address all issues of the store appearance and maintenance, including the interior and exterior of the store
Assisting in ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility
Participating in weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings
Overseeing Shop job flow and timely delivery to customers and assuring all jobs are quality checked
Consulting and communicating with members of your management team and Human Resources team regarding any store issues, opportunities, or concerns, and following up as necessary
Qualification
Required
A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment
Evening and weekend availability is a must
Demonstrated knowledge and/or prior experience with office operations, asset management and day-to-day functions in an office environment
Comfortable with technology and comfortable learning new systems and processes
Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively
Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling
Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching
Excellence in written and spoken English is required including appropriate usage of spelling and grammar
Minimum of a high school diploma or equivalent is required
Preferred
A minimum of 1 year supervising others is preferred
Prior experience managing and developing others preferred
Benefits
Competitive medical, dental, and vision coverage.
Competitive 401(k) plan with company match.
Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
Dedicated training specific to your role in our company.
Career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role.
Internal learning that covers both career and personal topics, from skills like excel to photography.
Company
Shane Co.
Shane Co. is Your Friend in the Jewelry Business®
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rordan Shane
Chief Executive Officer and President
Wade Bronson
Executive Vice President, Chief Financial Officer
Recent News
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