Keeper Security, Inc. · 16 hours ago
Consumer Support Specialist (Night Shift) New
Chicago, IL
Full-time
Hybrid
Entry Level
1+ years expKeeper Security, Inc. is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people globally. They are seeking a Consumer Support Specialist to respond to customer inquiries and provide high-quality support through various channels while identifying product improvements and maintaining quality service in a fast-paced environment.
Cloud SecurityCyber SecurityIdentity ManagementSecuritySoftware
Responsibilities
Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
Recognize, document, and alert management of trends in customer calls, chats or emails
Proactively identify product improvements, identify and reproduce bugs, report and escalate to management
Apply a positive and professional attitude and image for all customers and stakeholders
Maintain quality in a fast-paced environment
Ability to uphold company policy and procedures
Maintain confidential data and and customer information
Follow outlined procedures as they pertain to support team guidelines
Ability and drive to perform other core role functions as assigned by management
Qualification
Required
1+ years of experience in a customer service or support role or equivalent training and certifications
Hands-on proficiency in Microsoft Office Suite and GSuite
Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems
Must have strong typing skills - i.e. 40+ wpm
Must be polite, organized, punctual and detail oriented
Empathetic and patient with a customer first mindset
Excellent communication skills, both verbal and written
Proven experience succeeding in a high volume work environment with the ability to multitask
Ability to manage time effectively while working independently
Act as a self-motivated, curious learner and a team player
Preferred
Bilingual (English/Spanish or Italian, Dutch, French) is a plus
Prior experience in software support
2+ years of experience working in call center environment is preferred
Ability and desire to work a flexible schedule
Bachelor's Degree preferred
Benefits
Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Company
Keeper Security, Inc.
Keeper Security is transforming cybersecurity for millions of individuals and thousands of organizations globally.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$60.25MKey Investors
Summit PartnersInsight Partners
2023-05-09Private Equity
2020-08-13Private Equity· $60M
2011-01-01Seed· $0.25M
Leadership Team
Darren Guccione
Co-founder and CEO
Craig Lurey
CTO, Co-founder
Recent News
2026-01-15
Best Information Security SIEM Tools, Software, Solutions & Vendors
2026-01-11
Company data provided by crunchbase