MAG Aerospace · 12 hours ago
Tech Solution IT Analyst
VA-Fairfax
Full-time
Hybrid
Mid Level
$50K/yr - $55K/yr
3+ years expMAG Aerospace is seeking an IT Support Analyst for their IT Service Desk, who will serve as the primary contact for all system users. The role involves troubleshooting, installing, diagnosing, repairing, maintaining, and upgrading personal computer hardware and software systems.
Aerospace
Responsibilities
Configures and installs hardware and software for users
Responds to network and software problems via telephone, in-person and/or online support to end-users
Completes new hire set-up and in training users on new software and hardware, when needed
Applies technical expertise to the implementation, monitoring, or maintenance of IT systems
Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor
Helps maintain the security of the network, including administering e-mail and anti-virus systems and ensuring availability, continuity, and security of data
Provides updates, status, and completion information to IT manager and/or users, via voice mail, e-mail or in-person communication
Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs
Qualification
Required
3 - 5 years of relevant work experience in help desk / customer service / end user support
Experience and familiarity supporting general business technology (User accounts/passwords, Wired/Wireless Networks, Printers/Copiers, Conference Rooms, and Mobile Devices)
Knowledgeable with all forms of hardware: laptops, servers, desktops, printers, monitors, and peripherals
Excellent customer service skills, written and oral communication, and time management skills
Instinctive problem-solving abilities and curiosity to seek out, analyze, and correct or avoid computer systems problems
Experience working with federal civilian or DOD personnel
Experience imaging machines using Endpoint / Intune /Azure AD
Extensive knowledge of Windows 10 /11 desktop operating system
Extensive Knowledge of MS 365 Outlook, OneDrive, Teams, SharePoint
Experience using service desk ticketing systems such as ServiceNow
High school diploma or equivalency
Preferred
MD-102 Endpoint Administrator or
MS-102 MS 365 Administrator
Benefits
Health, life, disability, financial, and retirement benefits
Paid leave
Professional development
Tuition assistance
Company
MAG Aerospace
MAG Aerospace provides airborne intelligence, surveillance, and reconnaissance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
New Mountain Capital
2018-06-07Private Equity
2013-09-23Private Equity
Leadership Team
Matt Twiggs
VP, Engineering & Technology
Recent News
2025-12-10
Washington Technology
2025-09-09
Washington Technology
2025-08-20
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