Goodwill of Central and Northern Arizona · 20 hours ago
Sr. Manager, HR Business Partners & Employee Relations
Phoenix, AZ
Full-time
Hybrid
Senior Level
5+ years expGoodwill of Central and Northern Arizona is a community-focused organization dedicated to empowering individuals and strengthening families. They are seeking a Senior Manager to oversee the HR Business Partner and Employee Relations teams, focusing on developing HR strategies, ensuring compliance with employment laws, and enhancing organizational effectiveness through proactive people operations.
EducationNon ProfitRetailStaffing Agency
Hiring Manager
Valentina O.
Responsibilities
Develops and executes HR strategies that strengthen foundational people practices and support short- and long-term business objectives across a multi-state organization
Builds and leads high-performing HRBP and ER teams by establishing clear operating models, goals, success metrics, and development plans that drive accountability and consistency
Leverages people and employee relations analytics proactively to identify trends, risks, and capability gaps; ensures timely intervention, corrective action, and leader support through targeted tools, training, and guidance
Ensures enterprise-wide compliance and risk mitigation by overseeing adherence to all applicable federal, state, and local employment laws and regulations, including FLSA, NLRA, FMLA, ADA, and EEOC requirements
Monitors emerging workforce and employment trends and translates insights into practical, scalable solutions aligned with organizational priorities and operational needs
Partners with business leaders on workforce planning and restructuring efforts, ensuring alignment with strategy, compliance, and change management best practices
Leads the HR Business Partner team in providing proactive coaching and advisory support to leaders across performance management, leadership effectiveness, talent planning, compensation, engagement, retention, succession, and recognition
Leads the Employee Relations function to proactively assess ER trends, address root causes, and implement preventative strategies, including training and leader enablement tools
Oversees the development, review, and annual update of employee handbooks and HR policies, ensuring clarity, consistency, and compliance across multi-state operations
Interprets and applies employment law, policies, and practices to provide clear, practical guidance to leaders and HR partners, balancing risk management with sound business judgment; leads HRBP and ER teams to operate likewise
Collaborates closely with senior and executive leadership to solve complex people challenges and advance organizational effectiveness
Models a high standard of service and partnership, building trust and credibility through responsive, consistent, and solutions-oriented HR support
Independently leads high-impact, cross-functional HR initiatives and projects from design through execution, ensuring alignment with operational needs and scalability
Serves as the escalation point for complex, sensitive, or high-risk HR and employee relations matters
Acts as a visible HR leader and ambassador, driving initiatives that strengthen operations, leadership capability, and workplace culture
Designs and delivers training related to people management, employee relations, and employment law to build leader confidence and capability and reduce risk
Maintains strict confidentiality and sound judgment, handling sensitive information with discretion and professionalism
Identifies and drives continuous improvement opportunities to streamline HR processes, enhance consistency, and improve scalability and effectiveness
Partners with HR leadership to build and manage budgets for assigned areas, ensuring responsible stewardship of resources
Travels to company locations as needed
Provides support outside standard business hours when needed, particularly for urgent or high-risk matters
Leads performance management and talent oversight for direct reports, including coaching, discipline, development planning, compensation, and annual reviews
Plays a critical role in driving company culture change efforts and change management processes
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation
Performs other related duties as assigned
Qualification
Required
Bachelor's degree or equivalent work experience in Human Resources, Business, Finance, or another related field, preferred
High School degree or GED required
5+ years' of prior leadership experience
Proven HR Business Partner experience (employee relations, investigations, strategic HR consulting, employee retention enhancement, training, and development, etc.) or leadership of HR Business Partner function strongly preferred
HR Retail experience preferred
Customer-focused orientation with strong communication skills and the ability to function as an effective and respected partner to internal clients
Strong verbal and written communication skills with the proven ability to drive communication across a broader group
Proven ability to be analytical and handle confidential and sensitive data effectively with strong attention to detail
Attention to detail and well-organized
Ability to juggle multiple tasks while still delivering high-quality results in a fast-paced environment, working well under pressure
Proven ability to lead process improvement for human capital and/or operational issues
Thorough working knowledge of current state and federal rules and regulations regarding employment law
Demonstrated ability to manage and prioritize multiple processes with minimal supervision
Demonstrated ability to explain difficult issues and information clearly, ensuring communication is understood
Demonstrated ability to lead, coach, train, and motivate others
Proficient with Microsoft Office Suite
Valid driver's license and clean MVR
Must maintain auto insurance at all times, which is equal to or in excess of the state minimum
Ability to pass a background check and drug screen, where applicable for the position
Benefits
5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
Company
Goodwill of Central and Northern Arizona
Goodwill of Central and Northern Arizona is one of the oldest and largest non-profit organizations in the state, and a nationally recognized leader in the human services field.
1001-5000 employees
H1B Sponsorship
Goodwill of Central and Northern Arizona has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Tim O’Neal
Chief Executive Officer
Recent News
Company data provided by crunchbase