SafePoint Insurance Company · 13 hours ago
Call Center Supervisor
Tampa, FL
Full-time
Onsite
Senior Level
5+ years expSafePoint Insurance Company is seeking a Call Center Supervisor to lead their Customer Service team. The role involves supervising team members, developing training programs, and ensuring high levels of customer service are maintained.
Financial Services
Responsibilities
Directly involved in the recruitment of the Customer Service employees
Create comprehensive training program for newly hired employees
Facilitate training program and job shadowing program
Partner with technology to build efficiency and automation into the work flow
Partner with Marketing to build agent relations
Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics
Communicates effectively internally and externally
Other tasks and projects as may be assigned
Qualification
Required
5-7 years of experience in property and casualty insurance
2-3 years of experience as a Supervisor in a call center environment
State of Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within first 30 days
Thorough knowledge of the underwriting process and the analytics involved
Excellent communication and organizational skills
Advanced computer skills and strong systems knowledge
Ability to communicate clearly verbally and in writing
Ability to supervise and provide guidance to Customer Service Representatives and direct reports
Ability to obtain and maintain resident licensing through the Florida DFS and reciprocal licensing in all 50 states in the continental US
Ability to think critically, assess risk, and make informed decisions
Ability to commit to attendance schedule on-site
Preferred
College degree preferred
Benefits
Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
15 Paid Time-Off Days
3 Discretionary Days
5 Parental Leave Days
5 Jury Duty Days
5 Bereavement Days
8 Company Paid Holidays
Health Insurance
Dental Insurance
Vison Insurance
Short and Long Term Disability Insurance (company paid premium)
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
Company paid AAA Membership
Company paid Identity Theft Protection
Other Ancillary Insurance Benefit Programs
And more…
Company
SafePoint Insurance Company
Safepoint Insurance Company is an insurance company offering risk management and customer service.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David M. Flitman
CEO
Company data provided by crunchbase