Manager, Cloud Operations jobs in United States
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Applied Systems Canada · 9 hours ago

Manager, Cloud Operations

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date5+ years exp

Applied Systems Canada is a leader in the Insurtech industry, seeking a Manager, Cloud Operations to join their global Cloud Services team. This role involves leading a team of engineers to maintain and troubleshoot SaaS solutions, ensuring operational efficiency and high service quality for global customers.

Computer Software

Responsibilities

Lead and coach a 24x7 operations team to optimal productivity while ensuring operational efficiency, accurate change processing, and excellent service delivery
Build and maintain strong relationships with Cloud Services and Client Experience leadership to implement systems and processes that provide the best possible experience for our clients
Define and refine highly effective operations processes that ensure the stability and uptime of the production Cloud Systems while servicing customer requests, and with a hyper-focus on continual improvement
Ensure team compliance with secure data handling policies and best practices
Create and maintain accurate change management policy and procedural documentation
Provide advanced technical assistance and escalation support as needed

Qualification

Cloud Operations ManagementTechnical SupportWindows ServerChange ManagementLeadership ExperienceService OrientationTeam CollaborationProblem Solving

Required

Bachelor's degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines
5+ years of technical support experience in a Windows domain environment, including troubleshooting simple to complex software issues
Experience with Microsoft Windows Server and Client operating systems
2+ years of leadership experience with a strong service-oriented focus
Ability to work in a fast-paced, demanding, production service delivery role

Benefits

Medical, Dental, and Vision Coverage
Holiday and Vacation Time
Health & Wellness Days
A Bonus Day for Your Birthday

Company

Applied Systems Canada

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We can help everyone at your agency transform to make the day-to-day more efficient and extend the traditional storefront to online insurance experiences.
dateFounded in 2001
location
Calgary, Alberta, CAN
people-size1001-5000 employees
web-link
http://www.policyworks.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2019-10-16Acquired
Company data provided by crunchbase