University of California, Davis · 8 hours ago
Business/Tech Support Analyst 3
Sacramento, CA
Full-time
Hybrid
Entry, Mid Level
2+ years expThe University of California, Davis is seeking a Business/Tech Support Analyst 3 to provide user systems and network support for the Department of Anesthesiology & Pain Medicine. The role involves maintaining and upgrading computer workstations, supporting hardware and software, and managing clinical scheduling and reporting for faculty and staff.
Responsibilities
50% - Systems Installation and Management
20% - Systems Maintenance
20% - Systems Analysis, Consultation, and Programming
10% - Training and Development
Qualification
Required
Bachelor's degree in related area and / or equivalent experience / training
2-3 years experience working in an IT setting
Demonstrated experience in the various operating systems used in multi-user computing environments in both networked and stand-alone configuration
Demonstrated experience in application software used in office environment including Microsoft Office software. Experience in installing and maintaining local area network (LAN) software and hardware
Experience with Windows server network operating system, including client and user management, security and backup
Experience with A/V classroom technology and video editing
Ability to efficiently and effectively apply knowledge to support the information needs of the department
Knowledge of and demonstrated experience with TCP/IP networking and Microsoft Active Directory Management including managing user accounts and groups, maximizing network performance, and resolving configuration problems
Excellent skill in operating, extending and supporting the Microsoft Office Suite
Basic scripting ability including, but not limited to, login scripts, spreadsheet data manipulation, and hardware data collection
Knowledge of and experience in computer system building, troubleshooting, repair and maintenance, both on Windows and Macintosh platforms
Knowledge of and ability to apply University/Hospital/Departmental policies and procedures
Experience to develop report specifications from customer requirements and develop reports that represent the data
Working knowledge of PC workstation hardware and ethernet cabling
Experience with Oracle and SOL Server databases, Crystal Reports
Knowledge of client/server applications and relational databases
Skills to understand, contribute to, and appropriately utilize evolving reporting database architecture
Knowledge and understanding of data update procedures to analyze and evaluate system design specifications and prototypes and recommend effective data maintenance and update mechanisms and functions
Experience to analyze and synthesize statistical data and create detailed and complicated reports and their respective charts, graphs, and mapping
Interpersonal, oral and written communication skills to interact effectively and diplomatically with peer situations, software vendors, students, staff and/or university administrators
Ability to work efficiently in an extremely stressful environment, utilize problem solving skills and effectively prioritize tasks
Ability to organize and prioritize workloads and function independently
Ability to anticipate and process several deadlines simultaneously and proactively determine and act upon departmental needs
Preferred
MCITP, MCSA, MCTS, MSCA, MCP, Network Certification, etc
Bachelor's degree in Computer Science or equivalent education or equivalent combination of related education and experience (I.e. MCITP, MCSA, MCTS, MSCA, MCP, Network Certification, etc.)
Benefits
High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans.
Company
University of California, Davis
UC Davis was founded in 1908 to serve the state of California. We do and we always will.
10001+ employees
H1B Sponsorship
University of California, Davis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (224)
2024 (182)
2023 (201)
2022 (157)
2021 (137)
2020 (130)
Funding
Current Stage
Late StageLeadership Team
Sean Quinn
Chief Financial Officer (Athletics)
Alyssa M. Rodriguez, PHR
Human Resources Generalist / Business Partner
Recent News
2023-10-27
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