Barkley · 12 hours ago
VP, Client Experience
Kansas City, MO
Full-time
Onsite
Director/ExecutiveBarkleyOKRP is one of the largest full-service independent agencies in the U.S., dedicated to creating impactful brand experiences. They are seeking a Vice President of Client Experience to lead teams in delivering innovative brand ideas, enhance client relationships, and drive business growth while fostering an inclusive team culture.
Advertising
Responsibilities
CLIENTS: Leadership & balance of multi-client relationships, foresight, & activation of all Client needs and business management
Knows how to customize the client experience for individual client needs and set BarkelyOKRP apart
Be the expert and advisor on the client’s business. Consult with clients, steering modern business and brand innovations
Continually brings perspective to the team on what moves the client’s business forward and where to find success. Offers the “forest vs the trees” so big picture doesn’t get forgotten or forsaken for a timeline or small project
Proactive leadership that can foresee any client issues and knows how to solve early or escalate and request management support to resolve before they are detrimental to the relationship
CREATIVE: Advocate, anticipate & create conditions for whole brand thinking. Presell & protect the work. Manage resourcing and open financial doors for the work and the team. Lead Annual planning and organic growth opportunities (for new creative work)
Seeks out, nurtures and delivers Whole Brand ideas that solve business problems and measurable results by engaging the full cross agency team and additional resources when needed
Advocates for brave work and manages the client to be prepared to “buy” innovative ideas
COLLABORATION: Cross Department team unifier & problem solver. Proactive leadership for whole brand & client. Offers a clear POV that brings focus, clarity, & growth. Proactively leads financials/resourcing/scoping to agency business case & impact
Creates the conditions and protects a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen
Serves as lead agency guide to ensure strategic approach is delivered not just integrated within BARKLEYOKRP but also partner agencies and internal client teams
Inspires across the strategic and creative process. Accountable for the timely development and management of the scoping process that is precise, detailed and forward-thinking by including the right department input and client direction - resulting in profitable, annual contracts
Accountable for financial forecasts, billing/budget tracking and reporting contracted revenue with recommendations to solve any resource management or burn issues that impact profitability. Knows how to build repeatable processes within their team to deliver accurately
Foster a positive, purposeful culture to the team that enables a can-do attitude and enjoyment of the client and the work. Identify and manage any negative issues, or challenges within team culture
Responsible for growing and retaining direct reports that includes a clear growth plan, ongoing communication on performance, and well-defined roles & responsibilities
Partner closely with Project Management to be involved in the right meetings, information sharing, and connection points for the whole team to be successful and seamlessly integrated. Provide continual clarity for evolving roles between CX and PM
Forecast, track and report contracted revenue and organic growth
Qualification
Required
Experience as a trusted advisor to client leadership, often VP and CMO
Experience with integrated production
Experience with channel planning and media
Experience building and executing growth marketing plans
Experience inspiring, delivering and selling great creative
Experience mentoring, developing and promoting talent
Experience operationalizing and expanding contracts
Experience developing work scopes and staffing plans
Experience budgeting, forecasting and reporting revenue
A bias for curiosity and skill-building
Benefits
BarkleyOKRP’s Commitment to Diversity & Inclusion
Employee Resource Groups
Director of Diversity leadership
Agency commitment to The Brand Lab
Creative Accelerator
Fellowship
MAIP
BLAC
Company
Barkley
Barkley is one of the largest employee-owned advertising agencies in the U.S. Ownership has its advantages.
Founded in 1964
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Keystone Capital
2023-09-01Private Equity
Leadership Team
Jason Parks
Executive Vice President, Managing Director
Berk Wasserman
Executive Creative Director
Recent News
2025-07-17
2024-05-02
2024-04-09
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