Mountain America Credit Union · 21 hours ago
Lending Technology Assistant Manager
Sandy, UT
Full-time
Hybrid
Mid, Senior Level
4+ years expMountain America Credit Union is seeking a Lending Technology Assistant Manager to support the Lending Technology Manager in leading the administration and optimization of lending technology platforms. This role involves supervising a team, managing technology projects, and collaborating with cross-functional teams to enhance operational efficiency and compliance.
BankingFinancial ServicesMortgage
Responsibilities
Oversees team of lending technology system administrators and/or analysts
Accompanies the Lending Technology Manager in implementing team development initiatives and strategic direction
Supports the Lending Technology Manager in managing technology and vendor projects/platforms that have lending touch points
Supports technology and vendor projects by determining when to involve system administrators, ensuring a smooth transition from implementation to ongoing support
Assists in the implementation and maintenance of lending technology systems, including configuration, testing, and deployment
Oversees support operations for lending and compliance platforms, ensuring timely resolution of service tickets and system issues
Collaborates with lending leadership, operational compliance leadership, and internal teams to align technology initiatives with business goals
Participates in the development and implementation of secure, efficient, and scalable technology solutions
Performs data analysis and evaluates trends to identify emerging risks and make recommendations
Works with the Data Analytics and ETL team to update existing processes, automate new processes, and create DataVision dashboards
Identifies and implements process improvements automation opportunities, including the evaluation and integration of ethical AI solutions to enhance operations
Advises on API functionality to support integrations, ensuring data flow integrity and operational alignment
Maintains relationships with third-party vendors and internal stakeholders
Ensures the integrity and security of various lending systems, including but not limited to, Encompass and ACES
Encourages collaboration among team members by breaking down silos and identifying opportunities for cross-training
Coaches, develops, and mentors both direct reports and lending technology team members
Maintains working knowledge of the loan lifecycle, including compliance processes and procedures
Delegates, tracks, and prioritizes project tasks to ensure timely and accurate completion
Provides input on system enhancements, risk assessments, and compliance requirements
Creates monthly reporting on team production and efficiency, ensuring KPI’s, KRI’s and SLA’s are achieved
Utilizes raw data to create actionable reports
Performs other duties as assigned
Qualification
Required
4 years progressive experience working in a financial setting, systems administration, or a related field
3 years of experience in lending technology, data analytics, product management, or process improvement experience
Experience with employee-facing technology platforms
Bachelor's degree from an accredited institution in business, information systems, or a related field; or three years of progressive experience in a lending, technology, or systems administration environment
Advanced skills in Microsoft Office including Outlook, Word, PowerPoint, and Excel required
Strong understanding of lending technology platforms, including LOS and quality control systems
Familiarity with software development practices and project management methodologies
Excellent communication and collaboration skills
Strong technical aptitude, analytical skills, and troubleshooting of software systems
Ability to lead and support technical staff in a fast-paced environment
Adaptive to change, responds positively to altered circumstances or conditions
Comfortable working with remote team members and third-party partners across multiple time zones using telecommunications
Preferred
Exposure to agile or other software development methodologies
Experience working in the ServiceNow ticketing system
Knowledge of lending software/platforms including end-user and administrative functions
Demonstrated experience with programming languages or technology used to support products and services
Experience interacting within ServiceNow for issue tracking, project management, and system support
Company
Mountain America Credit Union
Mountain America Credit Union is a member-owned, full-service financial institution.
1001-5000 employees
H1B Sponsorship
Mountain America Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (3)
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Chad Curtis
EVP/Chief Financial Officer
Nathan Anderson
Executive Vice President/Chief Operating Officer
Recent News
2026-01-06
2025-12-24
Company data provided by crunchbase