LPL Financial · 20 hours ago
Vice President, Agentic Workflow Requirements
Fort Mill, SC
Full-time
Onsite
Senior Level, Lead/Staff
$136K/yr - $226K/yr
10+ years expLPL Financial is a leading wealth management firm empowering professionals to achieve financial goals. They are seeking a Vice President to lead the governance of requirements for human-in-the-loop agentic workflows in a financial services contact center, ensuring compliance and operational excellence.
FinanceFinancial Services
Responsibilities
Lead the end-to-end lifecycle for agentic workflow requirements, from ideation and discovery through prioritization, delivery, and optimization
Partner with contact center leadership and advisors to identify high-value pain points and opportunities for agentic support
Author and maintain business, functional, and non-functional requirements including accuracy thresholds, latency, auditability, explain ability, and human override controls
Embed regulatory, compliance, privacy, and model risk management considerations directly into requirements and use case design
Partner with Compliance, Legal, Risk, and Model Governance teams to ensure agentic workflows meet supervisory, record-keeping, and audit standards
Define controls for monitoring agentic behavior, drift, bias, and failure modes in production environments
Define KPIs and success metrics for agentic workflows, including advisor experience, service efficiency, quality, compliance outcomes, and risk reduction
Use data and feedback loops to refine requirements, retire low-value use cases, and scale successful patterns
Qualification
Required
10+ years of experience in contact center services, with significant exposure to advisor support, operations, or service delivery
5+ years of experience working with AI tooling and optimizations
Proven experience in support operations, digital enablement, or customer experience leadership
Strong background in process design, automation technologies, and change management
Exceptional communication and stakeholder management skills
Strategic thinker with a passion for operational excellence and employee empowerment
Preferred
Experience with agentic AI, LLM-based systems, or intelligent automation in production environments
Familiarity with human-in-the-loop design patterns, model risk management, and AI governance frameworks
Background supporting financial advisors, brokerage operations, or wealth management platforms
Graduate degree in business, technology, or a related field
Benefits
401K matching
Health benefits
Employee stock options
Paid time off
Volunteer time off
Company
LPL Financial
LPL Financial provides investment solutions and tools for independent financial advisors.
5001-10000 employees
H1B Sponsorship
LPL Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (106)
2024 (105)
2023 (122)
2022 (127)
2021 (65)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2025-03-31Post Ipo Equity· $1.5B
2024-06-03Post Ipo Debt· $1B
2010-11-18IPO
Leadership Team
Rich Steinmeier
Interim CEO
Sid Vyas
Chief Technology Officer/EVP
Recent News
2026-01-23
Investment News
2026-01-22
Company data provided by crunchbase