INNERGY · 17 hours ago
Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
3+ years expINNERGY is seeking a customer-focused, technically strong Technical Account Manager (TAM) to serve as a trusted advisor to customers across INNERGY and Microvellum. The TAM will manage the technical relationship post-sale, guiding customers in optimizing and scaling their use of the platform while collaborating with cross-functional teams to ensure customer success.
Business IntelligenceEnterprise Resource Planning (ERP)ManufacturingSoftware
Responsibilities
Act as the primary technical point of contact for a portfolio of assigned customers
Build trusted relationships with customer technical stakeholders, administrators, and power users
Develop a deep understanding of customer environments, workflows, and success criteria
Guide customers on best practices for configuring and using the platform to meet their business needs
Proactively identify adoption gaps, technical risks, and opportunities for optimization
Support onboarding efforts by ensuring customers are technically enabled and set up for success
Partner closely with Support and Engineering to own technical escalations and drive timely resolution
Advocate for customers internally, ensuring issues are prioritized appropriately and communicated clearly
Track recurring issues and trends, providing feedback to Product and Engineering teams
Work closely with Customer Success Managers, Support, Product, Engineering, and Sales to deliver a cohesive customer experience
Support renewals and expansion conversations by providing technical insight and risk assessment
Contribute to internal documentation, playbooks, and enablement materials
Monitor customer health from a technical lens, including usage patterns, system performance, and support trends
Maintain clear documentation of customer configurations, risks, and action plans
Identify opportunities to improve processes, tooling, and self-service resources
Qualification
Required
3–7+ years of experience in a Technical Account Manager, Solutions Engineer, Support Engineer, or similar customer-facing technical role
Strong understanding of SaaS platforms, system integrations, and complex technical workflows
Experience working with ERP, manufacturing, CAD/CAM, or complex enterprise software is a strong plus
Comfortable troubleshooting technical issues and partnering with Engineering teams
Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Proven ability to manage multiple customers and priorities in a fast-paced environment
Collaborative, proactive, and customer-first mindset
Professional fluency in French (written and spoken)
Willingness and ability to travel periodically to support customers and internal teams
Preferred
Experience supporting customers in manufacturing, woodworking, cabinetry, or adjacent industries
Familiarity with APIs, integrations, data flows, or system configuration
Experience working in PE-backed or high-growth SaaS environments
Exposure to customer success metrics such as adoption, retention, and customer health
Company
INNERGY
Innergy provides business intelligence and ERP solutions for woodworking, custom manufacturing and millwork sectors.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$44MKey Investors
Mainsail Partners
2024-08-01Private Equity· $44M
Leadership Team
Marc Sanderson
CEO
Company data provided by crunchbase