Virtru · 1 day ago
Vice President, Global Public Sector Customer Success & Partnerships
Washington, DC
Full-time
Onsite
Director/ExecutiveVirtru is a company focused on innovative data protection solutions that allow secure sharing of information. They are seeking a Vice President of Global Public Sector Customer Success & Partnerships to lead customer and partner success teams, ensuring satisfaction, retention, and expansion while bridging communications between various stakeholders.
Cyber SecurityInformation TechnologyPrivacySaaSSecuritySoftware
No H1B
Security Clearance Required
Responsibilities
Lead customer success and partner success teams with a clear focus on driving satisfaction, retention, expansion, and renewals
Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams
Drive customer adoption and usage post-implementation - ensuring customers maximize value from Virtru solutions
Manage the post-sale customer lifecycle: onboarding, adoption, expansion, renewal, and advocacy
Identify issues proactively and connect the right people and resources for rapid problem resolution
Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams
Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
Build and manage people, processes, and systems that enable scalable customer success across our growing customer base
Qualification
Required
TS Clearance required, SCI preferred
Willingness to travel
Must excel at cross-functional collaboration and breaking down organizational silos
Proven track record driving partner success and customer satisfaction in B2B software/SaaS environments
Strong ability to work cross-functionally with engineers, delivery teams, sales teams, and commercial organizations
Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
Ability to manage people, processes, and complex stakeholder relationships simultaneously
Experience closing expansion/renewal deals and driving revenue growth through existing customers
Strong communication skills - able to translate customer feedback into actionable insights for product and delivery teams
Strategic thinker with tactical execution abilities
Data-driven approach to measuring customer health, satisfaction, and expansion opportunities
Ability to build scalable processes and teams in high-growth environments
Experience managing customer-facing technical program managers or similar roles
Preferred
Previous start-up or high-growth company experience
Benefits
A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
Access to an Employee Assistance Program
Access to Headspace, a mental health app tailored to your specific needs.
A flat 3% contribution to your retirement account
A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.
Competitive compensation
Generous parental, medical, and bereavement policies
Uncapped commissions for Sales roles
401K contribution and stock options
Full medical, dental, and vision benefits
New Hire Swag and IT Welcome boxes
Structured semi-annual 360° performance reviews
Company
Virtru
Virtru provides data encryption for email and file sharing, enabling users to easily control access to their sensitive data.
Founded in 2012
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$189.76MKey Investors
ICONIQ CapitalICONIQ GrowthBessemer Venture Partners
2025-07-11Series D· $50M
2022-01-20Series C· $60M
2021-02-01Series B
Leadership Team
John Ackerly
CEO & Co-Founder
Will Ackerly
Founder
Recent News
2026-01-20
2025-10-15
Company data provided by crunchbase