Senior Analyst, WFM Reporting & Analytics jobs in United States
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The Walt Disney Company · 16 hours ago

Senior Analyst, WFM Reporting & Analytics

positionSan Antonio, TX, USA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date3+ years exp

The Walt Disney Company is a leading entertainment company, and they are seeking a Senior Analyst for their WFM Reporting & Analytics team. This role is responsible for delivering insights that support operational performance and strategic decision-making through the design and maintenance of reports, dashboards, and data visualizations.

Amusement Park and ArcadeAnimationConsumer GoodsDigital MediaE-CommerceMedia and EntertainmentMulti-level MarketingPerforming ArtsResorts
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H1B Sponsor Likelynote

Responsibilities

Develop and maintain daily, weekly, and monthly reports on key WFM metrics such as service levels, adherence, occupancy, and forecast accuracy
Design and manage interactive dashboards using NICE CXone, IEX, and BI tools to provide real-time visibility into operational performance
Analyze trends and anomalies in workforce data to identify opportunities for improvement and support business decisions
Work closely with WFM, operations, and leadership teams to understand reporting needs and deliver customized analytics solutions
Ensure data accuracy and consistency across reports and automate recurring reporting processes where possible

Qualification

NICE CXoneIEXPower BITableauSQLExcelAnalytical skillsData visualizationData integrityCollaboration

Required

Bachelor's degree or equivalent experience in a related field
3 years of experience in reporting and analytics within a contact center or BPO environment
2 years hands-on experience with Excel, SQL, and BI tools such as Power BI or Tableau
Strong analytical skills with the ability to troubleshoot data discrepancies and optimize reporting processes
Experience in interpreting operational data and presenting insights to cross-functional teams

Preferred

Bachelors Degree in a related field
Proven experience working with NICE CXone, IEX

Company

The Walt Disney Company

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The Walt Disney Company started as a cartoon studio and evolves into sports coverage and television shows.
dateFounded in 1923
location
Burbank, California, USA
people-size10001+ employees
web-link
https://thewaltdisneycompany.com

H1B Sponsorship

The Walt Disney Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)

Funding

Current Stage
Public Company
Total Funding
$11B
Key Investors
Citibank
2020-04-13Post Ipo Debt· $5B
2020-03-20Post Ipo Debt· $6B
1978-01-06IPO

Leadership Team

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Robert Iger
CEO
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Christine M. McCarthy
Senior Executive Vice President & Chief Financial Officer
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Recent News

Variety
Leonardo Aranguibel to Leave Disney Latin America (EXCLUSIVE)
2026-01-20
Business Wire
The Walt Disney Company Establishes New Enterprise Marketing Organization; Names Asad Ayaz Chief Marketing and Brand Officer
2026-01-16
Variety
Disney Ups Jimmy Zasowski to President of Platform Distribution for Disney Entertainment, ESPN
2026-01-09
Company data provided by crunchbase