Gold Star Mortgage Financial Group · 3 hours ago
IT Support Desk Technician
Ann Arbor, MI
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expGold Star Mortgage Financial Group is committed to excellence in the use of technology in the workplace. The IT Support Desk Technician is primarily responsible for providing support to all internal end users on a variety of IT-related issues, identifying, researching, and resolving technical problems.
BankingFinancial ServicesMortgage
Responsibilities
Answer IT helpdesk tickets in a timely and professional manner
Perform remote troubleshooting through diagnostic techniques
Address incoming support phone calls and emails in a timely manner
Image new computers
Fix computer hardware issues
Provide accurate information on IT products or services
Add equipment to the inventory and keep all inventory up-to-date
Work with the Support Desk team and tier 2 to resolve problems
Identify and suggest possible process improvements within the department
Team Lead: Develop and implement internal policies and procedures to streamline the way request are handled
Team Lead: Analyze system reconfiguration needs based on the trends identified across request
Team Lead: Track and generate weekly statistical reports to analyze request trends to send to IT Manager
Team Lead: Oversee the development, implementation, and administration of the help desk teams training on policies and procedures
Team Lead: Audit the inventory tracking process to ensure accuracy on a monthly basis
Team Lead: Assist with the recruitment efforts needed within the Helpdesk
Complete other duties as assigned
Qualification
Required
High School Diploma or equivalent required
At least one (1) year of experience in the field of Information Technology
General understanding of networking
Excellent customer service skills
Knowledge of computer hardware
Must be dependable with meeting deadlines and managing time
Have an ability to work independently on multiple files simultaneously
Possess strong oral and written communication skills
Preferred
An Associate's Degree or Vocational Certification in information technology field preferred
More than one (1) year of experience in the field of Information Technology or IT trouble shooting setting
At least one (1) year of experience in the mortgage industry
Experience with Windows 10/11
Experience with Microsoft Office 365 products
Experience with DNS servers
Experience with VMware, a plus
Company
Gold Star Mortgage Financial Group
Gold Star Mortgage Financial Group offers asian clients with bank card and bank loan and lending solutions.
201-500 employees
H1B Sponsorship
Gold Star Mortgage Financial Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
AJ Franchi
President, Chief Operating Officer
David Williams
CIO/CISO
Company data provided by crunchbase