KW PROPERTY MANAGEMENT AND CONSULTING · 1 week ago
Front Desk Agent (Overnight/Weekends)
North Bay Village, Florida, United States
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expKW Property Management and Consulting is seeking a Front Desk Agent to create a welcoming experience for residents and guests. The role involves providing information, managing resident relationships, and ensuring safety and service quality at the property.
ConsultingReal Estate
Responsibilities
Acquire and maintain current knowledge of the client’s community documents, policies, and procedures
Enter all resident packages into the system promptly and store them in the designated package room. Obtain resident signatures upon package delivery
Ensure life safety systems are operational and functioning; take corrective action as necessary to ensure the safety of the building, residents, guests, and staff
Ensure resident guest and intrusion deterrent policies are consistently followed
Monitor the surveillance system at all times
Manage resident relationships to promote resident retention and maintain a high level of customer service, including timely resolution of resident concerns, coordination of special services, and conducting formal and informal inspections
Supervise and oversee projects performed by shift supervisors
Set and uphold the highest standards of performance and instill these standards in staff through direct oversight and follow-up to ensure service quality
Respond to phone calls and correspondence in a timely and professional manner
Encourage staff to act professionally and comply with company safety standards
Ensure all documents are accurately updated and uploaded into management support systems
Ensure violations and work orders are processed regularly and in accordance with established procedures
Conduct regular rounds of the property to ensure safety procedures and rules are followed by staff, residents, guests, and vendors/contractors
Prepare detailed reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences
Qualification
Required
High School Diploma required
Strong managerial background required
Proficient working knowledge of Microsoft Office applications
Minimum of one (1) year of related experience and/or training
Preferred
Associate's or Bachelor's degree preferred
Bilingual (Spanish and English) preferred
Company
KW PROPERTY MANAGEMENT AND CONSULTING
KW PROPERTY MANAGEMENT AND CONSULTING is a management consulting company providing property management services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-09-28Acquired
Leadership Team
Jennifer Santaniello
Regional Vice President, West Palm Beach Region
Recent News
2025-12-16
Company data provided by crunchbase