Antech Diagnostics · 9 hours ago
Technical Support Specialist
Carlsbad, CA
Full-time
Onsite
Entry, Mid Level
$21.50/hr - $21.50/hr
2+ years expAntech Diagnostics is a leader in veterinary diagnostics committed to innovation for better animal health outcomes. They are seeking a Technical Support Specialist responsible for remote troubleshooting of digital radiography hardware and software for veterinary customers, requiring strong analytical and customer service skills.
Veterinary
Responsibilities
Able to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques
Able to document steps to reproduce accurately
Utilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals
Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail
Uses CRM to document and track progress on customer issues
Accurately documents troubleshooting steps, during the call, in customer tickets using CRM
Thorough and detailed case management skills- clear, concise note taking
Manages multiple customer tickets without sacrificing accuracy or quality of service
Operating system and application installation/configuration- high level understanding of product functionality
Perform and facilitate the return of items under warranty with third party vendors (RMA’s), coordinate maintenance repairs, and loaner service orders
Thorough and detailed issue tracking in customer relationship management software
Strong call control technique without sacrificing customer service
Provide Sound customers with product and service information- required to learn and understand wide range of products related to Equine and Small Animal services
Excellent communication skills and ability to successfully control upset customers
Work closely with other departments when problem solving
Highly customer focused with a strong desire to deliver an excellent support experience during every interaction
Team player that will add value through very high quality and dedication to support team
Other duties as assigned
Qualification
Required
2 years troubleshooting software and hardware
Strong PC skills and knowledge of MS applications (Outlook, Excel, Word, PPT)
General knowledge of Microsoft Windows 7, Windows 8 and Windows 10
Excellent written and oral communication skills
Must be extremely detail oriented, organized, and professional
Typing skills: 40+ WPM
Able to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques
Able to document steps to reproduce accurately
Utilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals
Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail
Uses CRM to document and track progress on customer issues
Accurately documents troubleshooting steps, during the call, in customer tickets using CRM
Thorough and detailed case management skills- clear, concise note taking
Manages multiple customer tickets without sacrificing accuracy or quality of service
Operating system and application installation/configuration- high level understanding of product functionality
Perform and facilitate the return of items under warranty with third party vendors (RMA's), coordinate maintenance repairs, and loaner service orders
Thorough and detailed issue tracking in customer relationship management software
Strong call control technique without sacrificing customer service
Provide Sound customers with product and service information- required to learn and understand wide range of products related to Equine and Small Animal services
Highly customer focused with a strong desire to deliver an excellent support experience during every interaction
Team player that will add value through very high quality and dedication to support team
Preferred
A bachelor's or associate's degree in a technical field preferred or equivalent experience
Technical certifications a plus (MCSE, MCP, or A+ and/or equivalent work experience)
General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, and DICOM
Previous experience with customer facing ticketing systems (e.g. MS CRM, SalesForce, ServiceNOW)
Previous experience in medical imaging is a plus; either film or digital radiography
Benefits
Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts
Company
Antech Diagnostics
The leading choice for veterinary reference diagnostics .
1001-5000 employees
H1B Sponsorship
Antech Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
D
Drake Josh
President
S
Scott Moroff
V.P. & Chief Scientific Officer
Recent News
Business Wire
2026-01-16
Company data provided by crunchbase