Robinhood · 1 day ago
Customer Experience Representative, Derivatives
Chicago, IL
Full-time
Onsite
Mid Level
$34/hr - $40/hr
3+ years expRobinhood is a company focused on democratizing finance for all, and they are seeking a Customer Experience Representative for their Derivatives team. The role involves supporting customers with complex derivative products and requires expertise in options, margin, and futures.
CryptocurrencyFinTechPrediction MarketsStock ExchangesTrading Platform
Responsibilities
Leverage deep product- and subject-matter expertise to resolve customer issues and questions involving options, margin and futures outrights. Later this may expand to other derivative products such as options on futures and forex
Provide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise
Uncover potential customer or firm risk and ability to communicate that to customers in an articulate manner
Utilize our internal tools, including but not limited to: Salesforce and Twilio, to respond to customers in all areas of Options, Futures, and Margin
Leverage knowledge of our Robinhood app, web and futures products in order to assist customers as they navigate our exciting new products and require clear explanations to often technical inquiries
Utilize brokerage acumen and risk management understanding in order to place closing trades for customers when necessary
Research current/future market events and be able to communicate and discuss with customers from a theoretical perspective without providing investment advice
Qualification
Required
Active FINRA Series 7, 63, and Series 3 required
Minimum 3 years in professional trade desk experience
Demonstrated results supporting customers in advanced trading
Ability to break down positions in futures and options
Assess risk and how to mitigate when needed
Excellent interpersonal skills and communication skills
Ability to make excellent quick decisions under pressure
Ability to communicate effectively and de-escalate situations
Demonstrates subject matter expertise in complex financial services topics including options, margin, and futures
Ability to concisely and accurately communicate complex topics to our customers
Schedule flexibility as we evolve to meet the growing demands of our business and customers (working across multiple time zones)
Benefits
100% paid health insurance for employees with 90% coverage for dependents
Annual lifestyle wallet for personal wellness, learning and development, and more!
Lifetime maximum benefit for family forming and fertility benefits
Dedicated mental health support for employees and eligible dependents
Generous time away including company holidays, paid time off, sick time, parental leave, and more!
Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Company
Robinhood
Robinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$6.23BKey Investors
Emergent Fidelity TechnologiesRibbit CapitalD1 Capital Partners
2022-05-13Post Ipo Secondary· $648.29M
2021-07-29IPO
2021-02-01Private Equity· $2.4B
Leadership Team
Vlad Tenev
Co-Founder, Chairman, CEO
Kamal Boparai
Engineering Manager, Compliance & Legal Systems + ServiceNow
Recent News
CB Insights
2026-01-23
2026-01-22
The Motley Fool
2026-01-18
Company data provided by crunchbase