Percepta · 20 hours ago
Vehicle Programs Analyst
Dearborn, MI
Full-time
Hybrid
Mid Level
$20/hr - $20/hr
3+ years expPercepta is a company dedicated to providing first-class service across various markets. The Vehicle Programs Analyst will manage a range of vehicle program projects and administrative tasks to enhance customer experiences and ensure efficient operations.
Customer ServiceOutsourcing
Responsibilities
Provide administrative assistance to Vehicle Programs personnel
Administer support for the "M" (Manufacturer) Plate Program
Support our Care Call Center
Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties
Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes
Process billing invoices from vendors and dealerships for delivered vehicles
Process tickets, tolls, citations, etc
Process vehicle title, plates, and registrations
Process and monitor vehicle orders
Process vehicle returns, title corrections, and auction disposal
Audit and reconciliation of official documents such as lease and usage agreements, and other official documents
Customer account maintenance
Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members
Perform as a back-up for other Vehicle Program personnel when necessary
Perform duties that require signing as a company agent and/or department notary
Qualification
Required
High school diploma required
3 years administrative office experience required
Experience using mainframe and web system applications
Critical thinking, problem solving, and analytical skills
Strong planning and organizing skills
Strong communication skills that demonstrate knowledgeable, proactive and clear communication
Excellent customer service skills to include a positive mindset that actions self-control
Excellent time management skills
Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)
Proficient in MS Office (i.e. Outlook, Word, and Excel)
Preferred
bachelor's degree preferred
Benefits
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
Company
Percepta
Percepta is a global, contact services company that builds customer loyalty.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashlynn Woods
Global Employee Experience Partner
LaSandra Johnson
Human Resources Business Partner II
Recent News
2025-10-06
2025-08-25
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