Ensemble Health Partners · 1 day ago
Financial Counselor
Kingsport, TN
Full-time
Onsite
Entry Level
$18.65/hr - $19.90/hr
1+ years expEnsemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Financial Counselor role involves performing benefit education and validation, assessing patient liabilities, and ensuring compliance with regulatory requirements.
Health CareHospitality
Responsibilities
Perform the task of benefit education and validation
Conduct face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability
Handle the accurate verification and calculation of patient liabilities including previous balances, collection of patient payments
Meet the mission of Ensemble Health Partners and all regulatory compliance requirements
Work within the policies and processes as they are being performed across the entire organization
Responsible for the assessment and collection of patient liabilities including copays, deductibles, co-insurance and balances after financial assistance
Assess patient insurance and financial information to determine liability
Utilize face to face communication with patients during their stay to collect the estimated patient liability
Work various patient access, insurance eligibility, follow-up reports as assigned
Assist in facilitating daily inhouse call reviews to include all needed parties to validate that patients have a valid payor source with authorization on the account for the current stay
Completion of pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability
Monitor missed collection opportunities for potential process improvements and follow-up
Make at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts
Note all accounts with a patient liability daily
Make follow-up phone calls to patients that are unable to make payment while in-house
Send letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay
Work with patients to sign consent to treat, observation, Important Message from Medicare, and other registration-related forms if applicable
Assist eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed
Run a daily census to determine patients with potential eligibility
Assist in the collection and organization of outpatient orders as they relate to future and current dates of service, utilizing queues built within various Revenue Cycle systems
Qualification
Required
1+ years of customer service experience
High School Diploma/GED
CRCR (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)
Benefits
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Company
Ensemble Health Partners
Ensemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-25Private Equity
2019-05-30Acquired
Leadership Team
Judson Ivy
Founder and CEO
Matt Tormey
EVP Compliance and Risk
Recent News
2025-12-10
Company data provided by crunchbase