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UPS · 14 hours ago

Customer Success Supervisor - Signature, New Bedford, MA

Brockton, MA

Full-time

Onsite

Mid, Senior Level

$65K/yr - $113K/yr

UPS is a Fortune Global 500 organization seeking a Customer Success Supervisor to cultivate strong client relationships and drive retention. The role involves managing client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement and performance monitoring.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Cultivating strong client relationships

Driving retention and identifying upsell opportunities

Ensuring satisfaction and promoting service adoption

Supporting business goals

Maintaining client satisfaction

Resolving issues

Identifying growth opportunities through strategic engagement

Performance monitoring and data-driven insights

Managing a high volume of accounts

Contributing to scalable retention and revenue growth

Qualification

Client relationship managementPerformance monitoringData-driven insightsTeam leadershipProblem-solving

Required

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Benefits

Medical/prescription drug coverage

Dental & Vision Benefits

Flexible Spending Account

Health Savings Account

Dependent Care Flexible Spending Account

Basic and Supplemental Life Insurance & Accidental Death and Dismemberment

Disability Income Protection Plan

Employee Assistance Program

Educational Assistance Program

401(k) retirement program

Vacation

Paid Holidays and Personal time

Paid Sick/Family and Medical Leave time as required by law

Discounted Employee Stock Purchase Program

Company

UPS

Glassdoor3.5

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters.

Founded in 1907

Atlanta, Georgia, USA

10001+ employees

http://www.ups.com

Funding

Current Stage

Public Company

Total Funding

unknown

Key Investors

Innovate UK

2025-07-28Grant

1999-11-10IPO

Leadership Team

Brian Dykes

EVP & Chief Financial Officer at UPS

Joel Stenson

Senior Vice President Global Operations Technology / Enterprise Data & Analytics and Gen AI

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Company data provided by crunchbase