Tri Counties Bank · 11 hours ago
RegE Dispute Resolution Specialist I
Chico, CA
Full-time
Hybrid
New Grad, Entry Level
$20.50/hr - $23/hr
0+ years expTri Counties Bank is a financial institution dedicated to providing exceptional service for individuals and businesses throughout California. The Reg E Dispute Resolution Specialist I is responsible for managing electronic funds transfer disputes in accordance with Regulation E, ensuring compliance while maintaining high customer service standards.
BankingFinanceFinancial Services
Responsibilities
Receive calls from Branches and Customer Support to assist in beginning the claims process for EFT Error Resolution
Interviews customers to obtain information required to submit a claim
Inputs the claim into the Centrix DTS system
Ensures customer disputes or issues of fraud are filed in accordance with State and Federal regulations
Sets customer expectations regarding timing of resolution
Initiates outbound calls to customers regarding claim follow-up, or to seek clarification regarding an existing claim
Works with customers to obtain necessary documentation for chargeback processing
Provides department and branch support for questions related to Reg E and the claims process
Regularly attends trainings to maintain expertise and remain current with any processing or regulatory changes
Maintains a current understanding of Bank policies and procedures, in compliance with all state and federal laws, including but not limited to Overdraft Protection Guidance, Regulation E, Bank Secrecy Act (BSA), Suspicious Activity Reporting, Information Security, Identify Theft Red Flags, Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, and Office of Foreign Asset Control (OFAC) compliance
Performs other department duties as assigned
Qualification
Required
Ability to work in a team environment with moderate levels of background noise
Ability to grasp new concepts
Understanding of the debit and credit function with regard to transaction postings
Ability to communicate verbally and in writing with both customers and colleagues in a professional and clear manner
Ability to follow established Policies and Procedures
Able to communicate with customers in a positive, courteous manner with a genuine concern for resolving problems
Basic understanding of ATM, Debit Card, and ACH transactions from a customer perspective, including the proper use and handling of an access device
Able to prioritize job responsibilities to maximize time and promote efficiencies
High school diploma or GED required
0 - 2 years of relevant experience within banking / financial services (preferred), specifically within an operational and/or Customer Support capacity
Microsoft Office Suite including Outlook, Excel, and Word
Preferred
Reg E Dispute experience preferred
Benefits
Incentive opportunities
Competitive total compensation package
Company
Tri Counties Bank
Tri Counties Bank provides financial services and mobile banking access.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-04-19IPO
Leadership Team
Angela Rudd
SVP Chief Risk Officer
Bret Funderburgh
SVP, Deputy Chief Credit Officer
Recent News
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